E-commerce Manager

**When you love your work and the people you work with, amazing things happen.**
**Join the #1 Beautytech company and build the future of L’Oréal together**

As a pure player, L’Oréal intends to offer the right product to the right consumer, through different paths. Whether you like to buy your beauty products in supermarkets, pharmacies, hairdressers, perfumeries or even online, L’Oréal will have a various range of products to propose to you.

**Before startingHow do our recruitment process look like?**

2°/ If your CV is selected, you will be invited for an **Exploratory Recruitment Interview **(individual one). The recruiter you will meet with will be getting to know you better, understand who you are and what are your professional aspirations.

3°/ Finally, if the exploratory interview is positive, you will get an interview with the HRBP If you are successful, then you will be invited for an interview with the hiring manager.

We´re looking for the next:
**E-commerce Manager**

**Key Job Accountabilities**:

- ** Oversee the brand’s online sales and development of an excellent user experience and customer journey on the web.**

Drive customer acquisition, retention and growth through digital marketing, and a seamless customer experience online, including managing CRM, loyalty programs and ensuring delivery and returns processes are effective
Drives relationship with partners (as outlined above) to ensure synergies between the brand’s own digital activities and those of the retailers
Develops customer understanding through customer data, contributing to the overall analysis of the consumer path to purchase
Works closely with marketing to define the consumer experience and e-merchandising
Activates the right business drivers by tracking and drawing conclusions from specific e-commerce KPIs (unique visitors, conversion rate, profit optimization)
Adapts strategy to fit with the nuances of local e-commerce markets and leverages best practices across geographies
Ensures that the brand presence and journey online is consistent with overall brand standards and strategy
Drives collaboration with technology teams and ensures continuous improvement and upgrade of the site
Scale direct to consumer online sales (only applicable for e-commerce leaders of specific divisions/brands)

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**_ L’Oréal we are committed to equal opportunities and growth for all the talent interested in joining our company. We are sure that a diverse work environment in all areas and levels increases innovation and understanding of our business”_**

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