Client Operations Support

hace 3 meses

Cuauhtémoc CDMX, México Fiserv, Inc. A tiempo completo

**Calling all innovators - find your future at Fiserv.**

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

**Job Title**

Client Operations Support - Professional I

**Analista Deployment (supply chain)**

**Responsabilidades**
- Control de calidad de servicios de campo (Asignaciones) y generación de ordenes de servicio
- Notificaciones de instalaciones diarias a los equipos comerciales para su seguimiento
- Seguimiento a servicios y escalamientos del equipo Comercial
- Creación y parametrización de información de los comercios, diagnósticos de TPVS, pruebas de estrés de nuevos productos, versiones y TMS
- Soporte a técnicos con cargas de aplicaciones, creación o restablecimiento de ID de terminales, información de MID necesaria para servicios de campo y mantenimiento de parámetros.
- Coordinación para la atención de servicios por medio de mensajería especializada, generación de Rutas, control de insumos y stock para atención de servicios de campo
- Capacitación de nuevos productos y reforzamiento de atención a técnicos de servicios de campo
- Generación de remesa de servicios y asignación de proveedores
- Actualización del reporte de servicios (Deployment), generación de métricas y actualización de reportes
- Actualización y registro de usuarios para la herramienta servicios de campo
- Adoptar las tecnologías necesarias para controlar la logística integral en etapas tan cruciales como la última milla.
- Capacidad de atención a clientes tanto internos como externos
- Apoyar en estrategias para el cumplimiento de los objetivos del área y de la empresa
- Diseño de nuevos procedimientos o soluciones para el área que permita optimizar los procesos actuales
- Gestión de proveedores para el seguimiento de los servicios asignados a ellos
- Capacitación a los proveedores de servicios de campo, sobre las nuevas implementaciones tanto en proceso como de productos

**Requisitos**
- 2 o 3 años de Experiência: Sólidos conocimientos en Logística, Servicio al Cliente. Conocimiento de herramientas de mejora continua, manejo de bases de datos.
- Habilidades Técnicas: Experiência en Supply Chain, Field Services, control de inventarios, herramientas de gestión de almacenaje y surtido, Excel intermedio/ avanzado con conocimiento de Macros (Deseable).
- Conocimiento en proceso de importación, marco regulatorio y gestiona aduana: procesos aduanales son un plus
- Habilidades Personales: Cooperación Transversal, Enfoque a Resultados, Actuar para el cambio y mejora continua
- Educación: Licenciatura en administración, logística, cadena de suministros o afines
- Idiomas: Inglés Intermedio.

Thank you for considering employment with Fiserv. Please:

- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

**What you should know about us**:
Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune_®_ magazine's "World's Most Admired Companies" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.

**Our commitment to Diversity and Inclusion**:
**Warning about fake job posts**:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local law enforcement.

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