Guest Experience Supervisor

hace 5 meses

Tlahuac, México Sagan A tiempo completo

**Position: Guest Experience Supervisor**
**Location: Remote (MST Timezone)**

**Work Schedule**:Monday to Friday, 10:00 AM to 07:00 PM (MST)**

**About Us**:
Our company is a rapidly growing premium short-term rental property management company headquartered in Colorado Springs, Colorado. With a commitment to exceptional customer service and a focus on creating memorable guest experiences, we have expanded from 9 to over 160 Airbnb listings in the past two years. We are dedicated to achieving even greater success while maintaining our core values of inclusivity, collaboration, and work-life balance.

**Role Overview**:
We are seeking a dedicated and skilled Guest Experience Supervisor to lead and support our team of dynamic Communication Agents. As the Supervisor, you will oversee all guest communication and ensure a seamless experience for our guests. This role requires strong leadership skills, exceptional communication abilities, and a passion for delivering outstanding customer service.

**Key Responsibilities**:

- ** Team Leadership**: Provide guidance, mentorship, and direction to a team of Communication Agents, ensuring they meet performance goals and deliver top-notch guest services.
- ** Guest Communication**: Oversee and coordinate all guest interactions, including inquiries, pre-stay questions, problem-solving during stays, and maintaining a high standard of friendly, polite, and professional communication.
- ** Software Utilization**: Ensure the team effectively utilizes various software tools, including Slack, Notion, Operto Teams, Brivo, Arlo, StayFi, Akia, and Minut, for managing reservations, communication, and property maintenance.
- ** Property Management**: Assist with coordinating maintenance and maintaining clear communications across all areas of business.
- ** Continuous Improvement**: Collaborate with the team to implement new short-term rental software, procedures, and systems, ensuring that Renjoy remains at the forefront of the industry.
- ** Active Monitoring**: Stay actively engaged with guest communication by responding to messages when necessary. Maintain constant vigilance in monitoring messages to guarantee the quality of responses aligns with our high standards.
- ** Scheduling**: Create and manage team schedules to ensure adequate coverage during peak hours and special events. Handle shift assignments and hiring communication agents when needed.
- ** Adaptability**: Flexibility to adapt to changing customer needs and business requirements.

**Requirements**:

- ** Strong Leadership Skills**: Ability to motivate and manage a team effectively.
- ** Excellent Communication**: Outstanding verbal and written communication skills to interact effectively with customers and team members.
- ** Problem-Solving Abilities**: Ability to resolve customer complaints and issues effectively, often involving complex problem-solving.
- ** Organizational Skills**: Strong organizational skills with attention to detail.
- ** Supervisory Experience**: At least 2-3 years of supervisory or team lead experience is required.
- ** Customer Service Experience**: Prior experience in a customer service or support role is preferred.

**Nice-to-Haves**:

- Experience with property management software, particularly Guesty.
- Availability for a flexible schedule to assist with 24/7 guest communication coverage.
- Interest in the short-term rental industry.

**What We Offer**:

- Competitive and consistent pay, with the opportunity for growth.
- A stimulating and collaborative work environment.
- Opportunities for career advancement and professional development within the company.

  • Specialist-guest Experience

    hace 5 meses

    Tlahuac, México Marriott International, Inc A tiempo completo

    **Job Number** 24037289 **Job Category** Rooms & Guest Services Operations **Location** Courtyard Mexico City Toreo, Periferico Boulevard Manuel Avila Camacho No 150, Mexico City, MÉX, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a...

  • Guest Experience Expert

    hace 5 meses

    Tlahuac, México Marriott International, Inc A tiempo completo

    **Job Number** 24024886 **Job Category** Rooms & Guest Services Operations **Location** Courtyard Mexico City Toreo, Periferico Boulevard Manuel Avila Camacho No 150, Mexico City, MÉX, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a...

  • Supervisor-guest Service

    hace 5 meses

    Tlahuac, México Marriott International, Inc A tiempo completo

    **Job Number** 24051685 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Mexico City Maria Isabel Hotel, Paseo de la Reforma 325 Col. Cuauhtemoc, Mexico City, Distrito Federal, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins,...

  • Specialist-guest Experience

    hace 5 meses

    Tlahuac, México Marriott International, Inc A tiempo completo

    **Número de Empleo** 24062542 **Categoría de Empleo** Rooms & Guest Services Operations **Ubicación** Courtyard Mexico City Toreo, Periferico Boulevard Manuel Avila Camacho No 150, Mexico City, MÉX, Mexico VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Non-Management Nuestro trabajo no...

  • Guest Experience Expert

    hace 5 meses

    Tlahuac, México Marriott International, Inc A tiempo completo

    **หมายเลขงาน** 24111045 **ประเภทของงาน** Rooms & Guest Services Operations **สถานที่** Le Méridien Mexico City, Paseo de la Reforma 69, Mexico City, Distrito Federal, Mexico ดูบนแผนที่ **ตารางการทำงาน**...

  • Guest Experience Agent

    hace 5 meses

    Tlahuac, México KUKUN A tiempo completo

    ¡Hola! KUKUN busca a su próximo Guest Service Agent, en CDMX para un Startup que está revolucionando el mundo de la hospitalidad. Es una vacante que requiere ser empático, orientado a las soluciones, mucha energía, organización y liderazgo. Actividades: - Ser el primer contacto con los huéspedes, vía telefónica, correo o chat. - Ofrecer un...

  • Guest Environment Expert

    hace 5 meses

    Tlahuac, México Marriott International, Inc A tiempo completo

    **Job Number** 24062897 **Job Category** Housekeeping & Laundry **Location** Courtyard Mexico City Airport, Sinaloa 31 Penon de los Banos, Mexico City, Mexico, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a clean room and a freshly...

  • Guest Environment Expert

    hace 5 meses

    Tlahuac, México Marriott International, Inc A tiempo completo

    **Job Number** 24062403 **Job Category** Housekeeping & Laundry **Location** Sheraton Mexico City Maria Isabel Hotel, Paseo de la Reforma 325 Col. Cuauhtemoc, Mexico City, Distrito Federal, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests...

  • Guest Environment Expert

    hace 5 meses

    Tlahuac, México Marriott International, Inc A tiempo completo

    **Job Number** 24040188 **Job Category** Housekeeping & Laundry **Location** Courtyard Mexico City Toreo, Periferico Boulevard Manuel Avila Camacho No 150, Mexico City, MÉX, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a clean room...

  • Guest Environment Expert

    hace 5 meses

    Tlahuac, México Marriott International, Inc A tiempo completo

    **Job Number** 23206738 **Job Category** Housekeeping & Laundry **Location** Courtyard Mexico City Airport, Sinaloa 31 Penon de los Banos, Mexico City, Mexico, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a clean room and a freshly...

  • Guest Environment Expert

    hace 5 meses

    Tlahuac, México Marriott International, Inc A tiempo completo

    **Job Number** 24099910 **Job Category** Housekeeping & Laundry **Location** Le Méridien Mexico City, Paseo de la Reforma 69, Mexico City, Distrito Federal, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a clean room and a freshly made...

  • Guest Service Expert

    hace 5 meses

    Tlahuac, México Marriott International, Inc A tiempo completo

    **Job Number** 24069309 **Job Category** Food and Beverage & Culinary **Location** Courtyard Mexico City Toreo, Periferico Boulevard Manuel Avila Camacho No 150, Mexico City, MÉX, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about putting food on the...

  • Guest Service Expert

    hace 5 meses

    Tlahuac, México Marriott International, Inc A tiempo completo

    **Job Number** 24109065 **Job Category** Food and Beverage & Culinary **Location** Courtyard Mexico City Toreo, Periferico Boulevard Manuel Avila Camacho No 150, Mexico City, Mexico, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about putting food on the...

  • Guest Experience Expert

    hace 5 meses

    Tlahuac, México Marriott International, Inc A tiempo completo

    **Número de Empleo** 24024886 **Categoría de Empleo** Rooms & Guest Services Operations **Ubicación** Courtyard Mexico City Toreo, Periferico Boulevard Manuel Avila Camacho No 150, Mexico City, MÉX, Mexico VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Non-Management **Descripción del...

  • Guest Experience Expert

    hace 5 meses

    Tlahuac, México Marriott International, Inc A tiempo completo

    **Número de Empleo** 24000650 **Categoría de Empleo** Rooms & Guest Services Operations **Ubicación** Le Méridien Mexico City, Paseo de la Reforma 69, Mexico City, Distrito Federal, Mexico VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Non-Management **Descripción del Trabajo** Nuestro...

  • Guest Service Expert

    hace 5 meses

    Tlahuac, México Marriott International, Inc A tiempo completo

    **Job Number** 24036149 **Job Category** Food and Beverage & Culinary **Location** Courtyard Mexico City Toreo, Periferico Boulevard Manuel Avila Camacho No 150, Mexico City, MÉX, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about putting food on the...

  • Specialist-guest Experience

    hace 5 meses

    Tlahuac, México Marriott International, Inc A tiempo completo

    **Número de Empleo** 24037289 **Categoría de Empleo** Rooms & Guest Services Operations **Ubicación** Courtyard Mexico City Toreo, Periferico Boulevard Manuel Avila Camacho No 150, Mexico City, MÉX, Mexico VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Non-Management Nuestro trabajo no...

  • Mgr-guest Services I

    hace 5 meses

    Tlahuac, México Marriott International, Inc A tiempo completo

    **Job Number** 24051477 **Job Category** Rooms & Guest Services Operations **Location** The Westin Santa Fe Mexico City, Javier Barros Sierra 540, Mexico City, Distrito Federal, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Serves as the property Manager on Duty and...

  • Guest Services Associate I

    hace 5 meses

    Tlahuac, México Marriott International, Inc A tiempo completo

    **Job Number** 24046678 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Mexico City Maria Isabel Hotel, Paseo de la Reforma 325 Col. Cuauhtemoc, Mexico City, Distrito Federal, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins,...

  • Guest Experience Expert

    hace 5 meses

    Tlahuac, México Marriott International, Inc A tiempo completo

    **Número de Empleo** 24111045 **Categoría de Empleo** Rooms & Guest Services Operations **Ubicación** Le Méridien Mexico City, Paseo de la Reforma 69, Mexico City, Distrito Federal, Mexico VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Non-Management Nuestro trabajo no consiste solo en que...