Senior Product Growth Analyst

hace 5 meses

Tlahuac, México Zendesk A tiempo completo

Job Description

Who we're looking for

You are a team player, a fun fact sharer, looking to inspire and be inspired, not needing sole credit for wins and able to support others selflessly. You are a spunky person with a curious mindset who actually enjoys a challenge and sees it as an opportunity. As a key member of our Online Business team within the Marketing organization, you will play a vital role in optimizing our website to attract high-quality leads to drive conversions. You will contribute to refining our marketing funnel and creating an exceptional online customer experience. You’ll report directly to the Senior Manager of Product Growth Analytics, supporting marketing leaders in their strategic initiatives.

What you'll be doing
- Collaborate with the Growth & Monetization product managers, Web team, and Marketing leaders to leverage data for measuring and proving success.
- Utilize SQL and business intelligence (BI) tools to sift through large datasets, creating dashboards and reports, and generating complex datasets by collecting data from multiple sources.
- Continuously improve the signup flow and buying experience, analyzing user behavior, identifying conversion opportunities, and optimizing online marketing strategies.
- Own analysis and reporting, partnering with the web team and product managers to provide data-driven support for web A/B testing initiatives that enhance user experience and conversions.
- Utilize your creative thinking skills to design and develop insightful dashboards that enable teams to monitor their key performance indicators (KPIs) and initiatives effectively.
- Be diligent in monitoring metric performance and conduct in-depth investigations to understand the factors driving success in funnel metrics.

What you bring to the role
- 5+ years of experience in strategy consulting, data analytics, business intelligence, or a related field
- Strong understanding of Google Analytics or comparable user behavior tracking platforms and their data
- Strong understanding with the fundamentals of web analytics platforms, including basic features, tracking implementations, goals, and audience segmentation
- Experience with web experimentation and A/B testing methodologies is highly preferred
- Familiarity with marketing funnel reporting and industry KPIs, such as website sessions, MQLs, pipeline, conversion rates, and bookings
- Experience with BI tools (e.g., Explore, Tableau) and advanced Excel or Google Sheet functions
- Must have expert knowledge of SQL and the ability to perform effective querying involving multiple tables and subqueries. Experience with Google BigQuery is a plus.
- Excellent written and verbal communication skills, with the ability to confidently present data and provide recommendations to senior-level stakeholders, even in ambiguous situations.

**Where We Work**:
Being digital first doesn’t mean we’re digital only. In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our Mexico City office on a weekly basis for part of the week. The specific in-office schedule is to be determined by the hiring manager.

Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).

**The intelligent heart of customer experience**
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

  • Analyst, Thematic Indices Product Management

    hace 5 meses

    Tlahuac, México S&P Global A tiempo completo

    **About the Role**: **Grade Level (for internal use)**: 11 **Job Description**: **Title**: Analyst, Thematic Indices Product Management **Location**: Mexico City The Thematic Indices team at S&P Dow Jones Indices (S&P DJI) is seeking an Analyst to support its initiatives in both the US and globally. This is an exciting opportunity to join the team as a...

  • Senior Recruiter

    hace 6 meses

    Tlahuac, México Product School A tiempo completo

    **Senior Recruiter**: **We're on a mission at Product School** to empower people to build better products! As the global leader in Product Management certifications, we train Product Managers at all career stages and entire Product teams within organizations. Delivered live by globally recognized instructors, our certifications empower our 15,000+...

  • Courier Growth Senior Analyst

    hace 5 meses

    Tlahuac, México DiDi Global A tiempo completo

    Company Overview: DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and...

  • Growth Operations Senior Analyst

    hace 6 meses

    Tlahuac, México DiDi Global A tiempo completo

    Company Overview: DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and...

  • Senior Associate, Adaptation

    hace 8 meses

    Tlahuac, México Global Green Growth Institute A tiempo completo

    **The Adaptation & Climate Change Senior Associate will be part of the GGGI Mexico team based in Mexico City. S/he will work in close collaboration with other staff in CAID, IPSD, and other GGGI divisions, particularly Mexico’s country team and under the guidance of the Mexico’s Country Representative.** **The Senior Associate is expected to be a...

  • Senior Customer Trust Analyst

    hace 6 meses

    Tlahuac, México Thomson Reuters A tiempo completo

    **Senior Customer Trust Analyst**: Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? If yes, we are looking for you! Join our team! Thomson Reuters Customer Trust team is looking for an experienced individual to support the evolving customer trust program across both...

  • Growth Acquisition Manager

    hace 5 meses

    Tlahuac, México Xepelin A tiempo completo

    Somos una FinTech que busca democratizar los servicios financieros para todo tipo de empresas. Nos apalancamos en la mejor tecnología para crear soluciones ágiles, personalizadas y transparentes. Nuestro objetivo es ser la FinTech B2B más grande de Latam y convertirnos en el CFO digital de todas las empresas en la región. Xepelin nace en Chile en 2019...

  • Product Analyst

    hace 6 meses

    Tlahuac, México HomeLight A tiempo completo

    **Who We Are** We're building the future of real estate — today. HomeLight is the essential technology platform used by hundreds of thousands of homebuyers and sellers to partner with top real estate agents and win at any step of the real estate journey, whether that's finding a top agent, securing a competitive mortgage, or ensuring on-time, easy...

  • Growth Analyst

    hace 6 meses

    Tlahuac, México DiDi Global A tiempo completo

    Company Overview: DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and...

  • Growth Analyst

    hace 6 meses

    Tlahuac, México DiDi Global A tiempo completo

    Company Overview: DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and...

  • Senior Analyst, Promotions

    hace 5 meses

    Tlahuac, México Mastercard A tiempo completo

    Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...

  • 35. Business Analyst

    hace 6 meses

    Tlahuac, México Rules Cube A tiempo completo

    **Senior Business Analyst** Estamos buscando un Senior Business Analyst talentoso y experimentado para unirse a nuestro equipo en la Ciudad de México. **Perfil Esperado** - 5 años de experiência en el sector bancario. - Análisis exhaustivo y detallado de los requerimientos para detectar ambigüedades tempranas. - Elaboración de Diseño Funcional,...

  • Revenue Growth Management Analyst

    hace 5 meses

    Tlahuac, México Johnson & Johnson A tiempo completo

    Description Kenvue is currently recruiting for: **Revenue Growth Management Analyst** This position reports into **RGM MANAGER LAN** and is based at **Mexico City, Mexico.** **Who we are** At Kenvue, part of the Johnson & Johnson Family of Companies, we believe there is extraordinary power in everyday care. Built on over a century of heritage and...

  • Senior Customer Security Analyst

    hace 5 meses

    Tlahuac, México Thomson Reuters A tiempo completo

    **Senior Customer Security Analyst** Are you passionate about the chance to bring your technical experience to drive our Engineering team using industry best practices in a world-class company? Here at Thomson Reuters we are hiring 100+ Engineers with various experience levels for our Operations Center in Mexico City. We are expanding our global Operations...

  • Senior Market Pricing Analyst

    hace 6 meses

    Tlahuac, México Zendesk A tiempo completo

    Job Description **What we're looking for** As a member of Zendesk's Pricing and Packaging Team, the senior analyst plays a key role in shaping Zendesk’s monetization strategy. Reporting to the Senior Director of Pricing and Packaging and working closely with key stakeholders this is a highly visible role with excellent growth potential. The senior...

  • Senior Product Manager

    hace 5 meses

    Tlahuac, México Nielsen A tiempo completo

    At Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining our team of nearly 14,000 associates, you will become part of a community that will help you to succeed. We champion you because when you succeed, we do too. Embark on a new initiative, explore a fresh approach, and take license to think big,...

  • Product Control Analyst

    hace 6 meses

    Tlahuac, México HSBC A tiempo completo

    -Job description If you’re looking for a career where you can make a real impression, join our Global Service Center (GSC) - HSBC and discover how valued you’ll be. We are currently seeking an experienced professional to join our team in the role of **Analyst Product Control** **Role purpose**: We are looking for a talented individual to join Product...

  • Sr Product Manager, Sr Product Manager

    hace 5 meses

    Tlahuac, México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. - D44 A tiempo completo

    5+ years of product or program management, product marketing, business development or technology experience - Bachelor's degree or equivalent - Experience owning/driving roadmap strategy and definition - Experience with end to end product delivery - Experience with feature delivery and tradeoffs of a product Work withe the tech and business team to improve...

  • Growth Sr Analyst

    hace 5 meses

    Tlahuac, México DiDi Global A tiempo completo

    Company Overview: DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and...

  • Product Management

    hace 5 meses

    Tlahuac, México Grupago A tiempo completo

    Overview We are an early-stage, venture-backed fintech that focuses on bringing affordable credit and financial services to small, informal business owners (micro-PYMEs) across LatAm - starting with Mexico. We have launched a group micro-credit product earlier this year and now are planning to launch a credit card and cash advance product, including a...