IT Developer

**Date**:Aug 3, 2023

**Location**: Apodaca, NLE, MX, 66614

**Company**:Corning

Requisition Number: 61225

Corning is vital to progress - in the industries we help shape and in the world we share.

We invent life-changing technologies using materials science. Our scientific and manufacturing expertise, boundless curiosity, and commitment to purposeful invention place us at the center of the way the world interacts, works, learns, and lives.

Our sustained investment in research, development, and invention means we’re always ready to solve the toughest challenges alongside our customers.

Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry.This segment is classified into two main product groupings - carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use.

**Salesforce CPQ DevOps IT Analyst**

**Purpose of Position.**

We are looking for a highly motivated and experienced Salesforce CPQ Admin/Developer to be the primary point of contact for CPQ enhancements and support. As the CPQ Admin, you will be responsible for managing and optimizing our CPQ solution within the Salesforce platform. You will collaborate closely with cross-functional teams, including Sales, Operations, and IT, to understand business requirements, configure the CPQ system, and deliver effective solutions. Your technical expertise, combined with your understanding of sales processes and pricing strategies, will enable you to provide strategic guidance and ensure the successful deployment of CPQ solutions.

**Responsibilities**
- Collaborate with key stakeholders to gather and document business requirements related to Corning’s customized CPQ solution and translate them into technical specifications.
- Configure and customize the Salesforce CPQ system to align with business needs, ensuring accurate pricing, product configuration rules, price rules, validation rules, approval changes, and quote generation workflows.
- Create and maintain CPQ-related documentation, including process flows, data models, and user guides, to support training and ongoing system maintenance.
- Conduct regular system audits and perform data quality checks to maintain the integrity and reliability of CPQ data.
- Consult and liaise with functional stakeholders to understand business needs and provide recommendation on CPQ implementation best practices
- Timely response to support tickets, including investigation, troubleshooting, and resolution of system defects and CPQ-related inquiries. This will include troubleshooting APEX, data, interfaces, and other technical components related to CPQ

**Qualifications**
- Must have 3-5 years of solid experience as a Salesforce Administrator, with a focus on Salesforce CPQ development, administration, and support
- Salesforce CPQ certification preferred
- Strong written and verbal English language communication skills
- Both business process savvy and technology savvy. Ability to learn quickly in both business domain and technology domain
- Proficient in Salesforce configuration, including object and data modeling, validation rules, workflow rules, and process builder. Familiarity with Salesforce CPQ-specific features, such as product bundling, discounting, pricing rules, and quote generation
- Experience in documenting defects, triage meetings, assigning and driving to resolution
- Familiar with Agile tools such as Jira and Confluence
- Familiar with SOX Compliance and change management processes
- 2+ years of experience integrating Salesforce with ERP systems
- 1+ year of experience supporting Conga & DocuSign reports

**Work Authorization**

Time zone: Preferably EST time zone +2, -2 hour is acceptable. On call support for high priority tickets.