Bilingual QA

hace 1 semana


Tijuana, México Allied Collections Services A tiempo completo

ACSI’s fast-growing team is in search of a QA to teach and assist a team that works with our many US-based clients. We are looking for a profile who thrive in dynamic environments and No previous Call Center QA experience.

**Responsibilities**:
Evaluates the customers’ experience as they interact with the agent through the calls and compares it against the Company’s standards of performance often called a Scorecard or Rubric.

Track the performance and provide actionable data and feedback to call center agents, this may include assessing technical accuracy, customer service performance, and conformity to company policies/procedures and regulatory guidelines.

QA analysts are expected to participate in call calibration sessions on an ongoing basis and have a pivotal role to play in call center QA and training.

**Qualifications / Skills**:

- An Analytical Approach
- An In-Depth Understanding of Your Business
- Exceptional Communication Skills
- Excellent Coaching Skills

**ON SITE POSITION**

Tipo de puesto: Tiempo completo

Salario: $17,000.00 - $18,000.00 al mes

Horario:

- Turno matutino

Prestaciones:

- Opción a contrato indefinido



  • Tijuana, México Americallint A tiempo completo

    Our call center is located in Tijuana; - on site. it's a new campaign so we are offering growth, supervisor, team lead, and QA. Will be required in the future and the original hires will be taken into account for these spots. **Job position**: Legal Lead generator for private real estate investors. - Outgoing calls (automatic dialer). - Pre-filtered...

  • Quality Engineer

    hace 6 días


    Tijuana, México Emprego MX A tiempo completo

    **Descripción y detalle de las actividades** - Job Requirements: Excellent written and verbal communication skills, effective conflict and negotiation management skills, and an understanding of manufacturing processes are required.Role: Responsible for leading Quality Assurance (Product Performance and Systems) within the facility. Responsible for...


  • Tijuana, México Thermo Fisher Scientific A tiempo completo

    As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every day to enable our customers to make the world healthier, cleaner, and safer. We provide our global teams with the resources needed to achieve individual career goals while...

  • Program Manager

    hace 7 días


    Tijuana, México Emprego MX A tiempo completo

    **Descripción y detalle de las actividades** - Program Manager serves as liaison to its customers through the establishment and monitoring of work plans and programs, providing the infrastructure and resources to guarantee for optimum service and customer satisfaction, including specialized personal attention, coordination of technical services of different...

  • Program Manager

    hace 2 días


    Tijuana, México Emprego MX A tiempo completo

    Descripción y detalle de las actividades Program Manager serves as liaison to its customers through the establishment and monitoring of work plans and programs, providing the infrastructure and resources to guarantee for optimum service and customer satisfaction, including specialized personal attention, coordination of technical services of different...

  • Production Manager

    hace 7 meses


    Tijuana, México North American Production Sharing A tiempo completo

    Medical device company is looking for: **Production Manager** The Production Manager directly leads the activities of the Production area and is responsible for the production schedule. Ensures packaging and labeling jobs are executed accurately with the highest quality, meet applicable requirements, and are completed on time per the production schedule....

  • Director of Quality

    hace 1 semana


    Tijuana, México Barbachano International, Inc. A tiempo completo

    **THE COMPANY** Our client is a publicly traded global leader in medical device manufacturing with rapid and consistent growth, manufacturing critical care products. Global revenue is over $2 billion USD. Due to growth, our client seeks a Mexico Multi-site Director of Quality overseeing three to 4 plants in multiple cities to join their team and lead their...


  • Tijuana, México Thermo Fisher Scientific A tiempo completo

    The individual should be able to do software development as well as being comfortable performing QA/Verification testing duties depending on project’s needs. The ability to optimally communicate and work proactively in a diverse environment with scientists, software developers and business people, and a keen curiosity about scientific programming and...


  • Tijuana, Baja California, México Eaton A tiempo completo

    Job SummaryEaton, a leading manufacturer of electrical distribution and control systems, is seeking a highly skilled Lead Quality Assurance Specialist to join our team.The successful candidate will be responsible for driving continuous improvement in quality while utilizing the framework of the Eaton Business System (EBS) and the Eaton Quality System...


  • Tijuana, México Emprego MX A tiempo completo

    Descripción y detalle de las actividades Medical device company is looking for: Production Manager The Production Manager directly leads the activities of the Production area and is responsible for the production schedule. Ensures packaging and labeling jobs are executed accurately with the highest quality, meet applicable requirements, and are completed...


  • Tijuana, México North American Production Sharing de México S.A. de C.V. A tiempo completo

    **Medical device company is looking for**: **Production Manager** The Production Manager directly leads the activities of the Production area and is responsible for the production schedule. Ensures packaging and labeling jobs are executed accurately with the highest quality, meet applicable requirements, and are completed on time per the production...

  • Senior Buyer

    hace 7 meses


    Tijuana, México Eaton A tiempo completo

    Eaton’s IS VEH EMB division is currently seeking a Senior Buyer. **What you’ll do**: Procurement of various goods and services in order to meet plant goals of OTD, DOH, Productivity and Schedule attaintment 1 Maintain communication and updates with internal customers regarding material avalability and risks 2 Follow up with Sourcing team in cost out...

  • Sr Buyer

    hace 7 meses


    Tijuana, México Eaton A tiempo completo

    Eaton’s IS VEH EMB division is currently seeking a Sr Buyer. **What you’ll do**: Procurement of various goods and services in order to meet plant goals of OTD, DOH, Productivity and Schedule attaintment **Job Responsibilities and authority**: - Maintain communication and updates with internal customers regarding material availability and risks - Follow...


  • Tijuana, México North American Production Sharing de México S.A. de C.V. A tiempo completo

    Medical device company is looking for: **Production Manager** The Production Manager directly leads the activities of the Production area and is responsible for the production schedule. Ensures packaging and labeling jobs are executed accurately with the highest quality, meet applicable requirements, and are completed on time per the production schedule....

  • Sr Buyer

    hace 4 meses


    Tijuana, México Eaton A tiempo completo

    Eaton’s IS VEH EMB division is currently seeking a Sr Buyer. **What you’ll do**: Procurement of various goods and services in order to meet plant goals of OTD, DOH, Productivity and Schedule attaintment **Job Responsibilities and authority**: - Maintain communication and updates with internal customers regarding material availability and risks - Follow...

  • Plant Manager

    hace 2 meses


    Tijuana, México Emprego MX A tiempo completo

    Descripción y detalle de las actividades The plant manager position directs and manages all plant operations with overall responsibilities for safety, production, maintenance, quality, shipping, service and other production-related activities. **Important note**: This position require experience working in Wood companies, Construction or related...

  • Quality Supervisor

    hace 7 meses


    Tijuana, México Eaton A tiempo completo

    **What you’ll do**: **Primary Function**: Executing the defined Strategic Quality Plan in conjunction with plant leadership in Tijuana Mexico. Under the leadership of a QA Manager, works closely with current Eaton Product transitions sites to ensure all quality requirements are met for production. This position would lead Quality process team utilizing...

  • Software Developer Iii

    hace 1 semana


    Tijuana, México Integon Service Co. A tiempo completo

    **Primary Purpose**: **Essential Duties and Responsibilities**: Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. - Maintain systems by identifying and correcting software defects - Participate in requirement...


  • Tijuana, México Integon Service Co. A tiempo completo

    **Primary Purpose**: Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. - Maintain systems by identifying and correcting software defects - Participate in requirement analysis and definition - Create technical...

  • Quality Engineer

    hace 7 meses


    Tijuana, México Eaton A tiempo completo

    Eaton’s AER FED Fluid Electrical Distribution division is currently seeking a Quality Engineer. **What you’ll do**: **Primary Function**: This position is responsible for executing the defined Strategic Quality Plan in conjunction with plant leadership in Tijuana Mexico. Under the leadership of a QA Supervisor, works closely with current Eaton Product...