Customer Quality Engineer
hace 2 semanas
OPEN ROLE
**CUSTOMER QUALITY ENGINEER**
**¿Who are we?**
Our vision is to deliver sustainable value with standard, consistent, digitally enhanced processes. To achieve this, we are seeking to attract highly motivated and skilled professionals. In return we offer a corporate culture which champions professional development, embraces and leads change, crates ingenious solutions for our customers and encourages collaboration.
**Role Purpose**:
It is responsible for guaranteeing the client the products that meet the expected quality, creating, implementing and/or managing systems, procedures, audits, etc. It includes the responsibility of monitoring compliance with customer requirements, monitoring performance with customers, monitoring audit processes, analyzing statistical information, leading product quality improvement plans that contribute to the development of better quality processes.
**Responsibilities**:
- Ensures customer satisfaction based on delivery of products that meet quality standards.
- Ensures good and healthy relationships with our clients through an adequate service
- Attends to customers in case of reported problems, responding in time.
- Ensure that products supplied to the customer meet design specifications by monitoring adherence to the quality system.
- Ensures compliance to the GKN Quality System (Driveline Excellence System).
- Ensures that Customer requirements are met by contemplating and monitoring them through DES.
- Resolves problems using methodologies correctly and in an orderly manner. E.g. QRQC, A3, etc.
- Promotes within the organization a culture of excellence in Quality, Safety and Environmental issues.
- Lead quality performance improvement plans with customers.
**Experience and essential qualifications**:
- Bachelor's degree in Industrial Engineering, Mechanical, Mechatronics or related field.
- 3 years minimum as Quality Engineer in the automotive industry or related position.
- Handling of customers and their portals.
- Advanced English, able to maintain a fluent conversation in English.
- Visa and valid passport.
**Essential competences**:
- Leadership.
- Knowledge of IATF 16949 and VDA specification.
- Team work.
- Statistical process control.
- Core Tools.
- Customer specific requirements
- Machine and tool operating concepts.
- Resource management
- Lean Enterprise knowledge
- Area manufacturing processes (assembly and machining).
- Problem solving techniques (QRQC).
- Automotive customer quality systems.
- GD&T.
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