Senior Training Manager

hace 2 semanas

Monterrey, México Sutherland A tiempo completo

Company Description

Sutherland is looking for a Sr. Manager Training to spearhead Training delivery for Programs under Enterprise Domains setup in Mexico and US. Training delivery includes not just limited to designing, delivering and executing Knowledge Transfer (KA and KC) for new programs and transitions. The Training Manager will be responsible for managing ongoing training interventions for the tenured accounts through managing SOP Approvals, change management to existing Processes and Procedures.

**Job Description**:
**The role will encompass**:
1. Manage stakeholders across a variety of customer bases across verticals by identifying and assessing training needs.

2. Work as a Relationship manager creating and supporting a variety of Training solutions.

3. Work with Global Training Leader to draft response to participate in RFP calls and prospective customers to present training lifecycles (customized for each program depending on the industry and scope of work)

4. Spearhead project management at design and execution level through training solutions for a new transition.

5. Work with Global Training Leader to provide inputs to sales and solutioning teams in creating customized Knowledge Acquisition plans.

6. Manage Learning Management systems and employee Training life cycle for new setups and Geo expansions.

**Qualifications**:
**Position requirements**:
1. Bachelor’s degree in any field, education management or technical field will be a plus

2. Experience:
a. 8+ years in a managing technical programs and Customer Success Programs will be required.

c. Should have exposure to technical skills: Networking, Salesforce, AWS, Microsoft and NICE platforms

d. Experience in managing new hires, trainers, SMEs and managing KPIs - Net throughput and programs meeting top 4 KPIs for the programs as well

e. Work closely with the Quality Team to define the TNI and TNA with the help of Trainers and plan the remediation sessions.

f. Design Assessments to bridge the Knowledge gaps on a monthly basis for all the programs aligned.

g. Ensure that new hire content is inline with Client requirement for the program, revamp the training content or advise Client Training team to edit and update the content as needed.

h. Should have exposure to Cloud apps and the support model.

i. Should be well versed with MS Office suite for day-to-day reports and presentation skills to present data and visuals to Training Leader or the clients if need be.

Manage capability enhancement, curricula and content development, learning need assessment, e-learning, learning program effectiveness evaluation etc

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