Escalations Specialist, Ii

hace 2 semanas


Ciudad de México Zebra Technologies A tiempo completo

**Remote Work: Hybrid**

**Overview**:
At Zebra, we extend the edge of possibility by shaping the future of work on the front line—reinventing how businesses run and moving society forward.

We are a community of changemakers, innovators and doers who come together to deliver a performance edge to the front line of business. We develop new technologies and create new solutions with partners to help organizations act with greater visibility, connectivity, and intelligence—delivering better experiences for workers and those they serve.

Being a part of Zebra means being seen, heard, valued, and respected as you define your path to a fulfilling career. Here, you'll have opportunities to learn and lead at a leading company, and you can channel your skills towards causes that you and the Zebra community care about, locally, and globally.

Together, we've only begun to define the edge of what's possible—for our people, our customers, and the world.

Assists with the resolution of cases or issues not resolved within the normal service level agreements or normal business process. Brings cases to resolution to the mutual satisfaction of Zebra and the customer. Addresses issues of typically regional scope.

**Responsibilities**:

- Leverages knowledge of the organization and Zebra’s business processes and solutions to drive resolution of issues not resolved within service level agreements or through the normal support path with focus on quick restoration of service to normal levels and minimizing impact on the customer’s operations
- Scope of work is regional, but is considered urgent and requires rapid successful resolution.
- Does not directly troubleshoot or solve technical cases, but rather project manages resolution of the issue by collaborating internally with engineering, technical support, customer and partner services, IT and other stakeholders as appropriate. Updates the customer directly where appropriate or feeds updates and resolution to appropriate customer facing resources to convey to the customer.
- Assists with internal reporting / updates on the status of resolution to management and other stakeholders until resolved
- Resolution may include redirecting the issue to other functional teams (Customer and partner services, repair operations, supply chain or other organizations) with specific instructions on next steps to take.
- May work directly with the end customer to ensure full understanding of customer concerns and issues; maintains professional demeanor and instills customer confidence that the issue will be fully resolved in a timely manner.
- May manage an escalation or exception process such as backorder, RMA resolution, shipment discrepancy, inventory reconciliation.

**Qualifications**:

- Bachelor's degree
- 2-5 years experience
- Intermediate understanding of Zebra's internal Zebra support processes and solutions
- Strong project management skills. PMBOK or similar certification desirable
- Strong written communication skills and attention to detail
- Solid professional work behaviors-attendance, teamwork, time management
- Local language requirement may also apply



  • Ciudad de México, Ciudad de México Assurant, Inc. A tiempo completo

    The Customer Escalation Specialist is a key position within our offices. As a Customer Escalation Specialist, you'll be the primary contact for all customer escalations including inquiries from social media, regulatory agencies, legal, departments of insurance, the Better Business Bureau, and more. We are looking for an analytical candidate who knows how to...

  • Escalations Specialist

    hace 3 semanas


    Ciudad de México Manpower Mexico A tiempo completo

    **_Experis IT es una empresa de tecnologías de la información que vincula de manera efectiva al talento más competitivo con grandes empresas en México, Norteamérica y Europa. Experis IT es parte de la empresa Manpower Group no. 1 en atracción de talento a nível mundial._** Líder mundial en soluciones digitales innovadoras, de hardware y software...


  • Ciudad de México, Ciudad de México Zebra Technologies A tiempo completo

    Remote Work: HybridOverview:At Zebra, we extend the edge of possibility by shaping the future of work on the front line—reinventing how businesses run and moving society forward.We are a community of changemakers, innovators and doers who come together to deliver a performance edge to the front line of business. We develop new technologies and create new...


  • Ciudad de México, Ciudad de México Santander A tiempo completo

    INFRA CISO IT SPECIALIST IICountry: MexicoWHAT YOU WILL BE DOINGPrincipales actividades: 1. Establecer metas del área técnica con enfoque a resultados. 2. Planear y dar seguimiento a las iniciativas definidas por la dirección del área. 3. Facilitación de procesos y motivación del equipo. 4. Apego del área a principios, ética y desempeño corporativo....


  • Ciudad de México Givaudan A tiempo completo

    Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. There’s much to learn and many to learn from, with more than 16,000...


  • México Santander A tiempo completo

    INFRA CISO IT SPECIALIST II Country: Mexico **WHAT YOU WILL BE DOING** Principales actividades: 1. Establecer metas del área técnica con enfoque a resultados. 2. Planear y dar seguimiento a las iniciativas definidas por la dirección del área. 3. Facilitación de procesos y motivación del equipo. 4. Apego del área a principios, ética y desempeño...

  • Regulatory Specialist Ii

    hace 1 semana


    Ciudad de México, Ciudad de México Givaudan A tiempo completo

    Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. There's much to learn and many to learn from, with more than 16,000...

  • Warranty Specialist II

    hace 3 semanas


    Ciudad Apodaca, N.L., México Johnson Controls International A tiempo completo

    What you will do? The Warranty Specialist II will be responsible for the administration of the Controls’ return process. They work Customer Services, L&D and Manufacturing to ensure the warranty process is being executed correctly. The Warranty Specialist II will be responsible for the review of all dispositioned returns and apply the appropriate credit...


  • Ciudad de México, Ciudad de México Nike A tiempo completo

    Brand Marketing Specialist II Womens Lifestyle LATAM Nike WHO ARE WE LOOKING FOR?We are looking for a Brand Marketing Specialist II Women's Lifestyle LATAM to join our Mexico City-based Marketing team.To be successful in this role you must bring ambition to be one of the world's most innovative storytellers, value visionary thinking, playing as a team and...

  • specialist

    hace 1 semana


    Ciudad de México, Ciudad de México HCLTech A tiempo completo

    Efficient in build and configuration of Infrastructure in AWS Cloud development through the usage of Terraform tool as IaC, and ability to modifying the Terraform modules based on the requirement of development projects.Capability in dealing with an integrated deployment workflow across DEV, TEST & PROD with the usage of Continuous Integration / Continuous...

  • Mes Specialist Ii

    hace 3 semanas


    Ciudad Juarez, México Johnson & Johnson SA de CV A tiempo completo

    **MES SPECIALIST II (TEMPORAL 11 MESES)**-**2406165736W** **Descripción** En Johnson & Johnson creemos que la buena salud es la base de vidas vibrantes, comunidades prósperas y progreso. Es por eso por lo que, desde hace más de 135 años, nuestro objetivo es mantener a las personas bien en todas las edades y en todas las etapas de la vida. Hoy, como la...


  • Ciudad de México, Ciudad de México Fluor A tiempo completo

    Fluor IT Desktop Support Specialist Irving , Texas Apply Now At Fluor, we are proud to design and build projects and careers. This requires teams that are as unique as the projects we execute. We are committed to fostering a work environment that embraces Diversity, Equity, and Inclusion (DE&I) for all so our employees and stakeholders benefit from the...

  • Warranty Specialist Ii

    hace 1 semana


    Ciudad Apodaca, Nuevo León, México Johnson Controls A tiempo completo

    Warranty Analyst IIWhat you will do?The position requires a self-motivated associate that can multitask, solve business problems, and improve operations with mínimal supervision. Primary responsibilities are to assist the Warranty Administration and Product Technical Support (PTS) through operational support and the administration of technology solutions....

  • Tmf Specialist Ii

    hace 4 semanas


    Ciudad de México ICON A tiempo completo

    ICON plc is a world-leading healthcare intelligence and clinical research organisation. From molecule to medicine, we advance clinical research providing outsourced services to pharmaceutical, biotechnology, medical device and government and public health organisations. With our patients at the centre of all that we do, we help to accelerate the development...

  • Tmf Specialist Ii

    hace 1 semana


    Ciudad de México, Ciudad de México ICON A tiempo completo

    ICON plc is a world-leading healthcare intelligence and clinical research organisation. From molecule to medicine, we advance clinical research providing outsourced services to pharmaceutical, biotechnology, medical device and government and public health organisations.With our patients at the centre of all that we do, we help to accelerate the development...


  • Edo. de México Syneos Health Clinical A tiempo completo

    **Description** **Site Start-Up & Regulatory Specialist II** Syneos Health is the only fully integrated biopharmaceutical solutions organization purpose-built to accelerate customer success. We lead with a product development mindset, seamlessly connecting our capabilities to add high-value insights to speed therapies to patients and provide practical...

  • Material Handler Ii

    hace 2 semanas


    Ciudad de México Thermo Fisher Scientific A tiempo completo

    Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $35 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies, or growing...


  • Ciudad de México, Ciudad de México AECOM A tiempo completo

    Company Description Work with Us. Change the World.**At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world's...


  • Ciudad de México Rockwell Automation A tiempo completo

    Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...


  • Ciudad de México Rockwell Automation A tiempo completo

    Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...