Network Support Advisor

hace 7 meses

Guadalajara, México NTT DATA A tiempo completo

**Req ID**: 239887

We are currently seeking a Network Support Advisor to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).

**Requirements**:

- This environment include, but not limited to: Velo Cloud, Cisco router, Nexus switches, CISCO Wireless, CISCO ACI and SD-WAN.
- Knowledge of Routing and switching design, Wireless Design configuration, implementation and support
- Understanding of routing and switching protocols including but not limited to; BGP, OSPF, HSRP, Spanning Tree.
- Overall understanding of CISCO products
- Looking to have strong knowledge of VELO Cloud(Hands-on) and Wireless
- Firewall /VPN - configuring access rules, configuring site-to-site and remote VPN's. troubleshooting
- Must be proficient with network monitoring tools like ENTUTY/SolarWinds etc and experience in any opensource tools a plus.
- Cloud experience is highly desirable experience with network troubleshooting and resolution of very complex routing problems.
- Participate in the setup, deployment, maintenance, troubleshooting and documentation of enterprise-level, mission-critical, network infrastructure components.
- Teaming with project managers, cross-functional technology and business teams to ensure successful projects.
- Owning and documenting escalated support tickets and service requests through resolution via ServiceNow/Remedy.
- Adaptive, communication, presentation and leadership skills
- Full understanding of WAN/LAN internetworking, protocol interoperability, network architecture development and requirements for testing / proof of concept
- Skills and knowledge and adherence to ITIL & Change Management processes
- Excellent communication skills, both written and oral
- Strong customer service skills; interfaces with customers, end users, partners and associates
- Willing to work in 24X7 environment.

Basic Required Qualifications:

- 8+ years of experience on managing LAN & WAN Infrastructures
- 8+ years' experience on Routing & Switching, Riverbed & Wireless
- Vendor experience to include - VELO Cloud, Cisco, Riverbed
- CCIE / CCNP Certification Must, Any Other Certification will be a PLUS.

Highly Preferred Skills:

- Preferred knowledge of VELO Cloud (Hands-on) and Wireless
- Adaptive, communication, presentation, and leadership skills
- Project experience for SDN Infra & Networking
- Degree: Bachelors in Computer Science or equivalent work experience
- Working in collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies.
- Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
- Intuitive individual with an ability to manage change and proven time management.
- Proven interpersonal skills while contributing to team effort by accomplishing related results as needed.
- Up-to-date technical knowledge

**About NTT DATA Services**

**NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

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