SD Manager
hace 1 semana
HCLTech is a global technology company, home to more than 223,000 people in 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. SD Manager To manage the help desk staff to ensure consistent and high quality service to the customer's End users inline with all SLA's and KPI's - To maintain an effective and efficient help desk tightly linked with customer business objectives. - Liasion for Problem Management System support activities - Act as technical liaison between help desk, customer business groups, and IM support groups - Develop improvement programmes based on the results of customer survey and other measures to meet agreed levels - Ensure operational excellence of the help desk by implementing best practices. Implement Global problem Management and Escalation process. - Implement & maintain staffing and scheduling for helpdesk. Work with Application and Infrastructure Development teams to ensure a smooth transition of new h/w and s/w into support by the help desk - Includes preparation of help desk staff to support new technology - Maintain skills inventory of help desk analysts and Work Request Co-ordinators: - Develop and maintain Training Plan - Work closely with Team Leads & SDM/GOM to perform RCA and value add analysis and lead problem resolution effort. - Implement complaint handling (management escalation) process for the help desk. - Liaison with the training team on issues of staff preparedness, "How Tos", "FAQ's", training, etc. for both helpdesk and for the end user community - Documentation of help desk processes and manage help desk related projects - Liaison between help desk and other groups on technical support issues: - If you're interested, send us your resume in English to ana.
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Sd manager
hace 15 horas
Guadalajara, México HCLTech A tiempo completoHCLTech is a global technology company, home to more than 223,000 people in 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services,...
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SD Manager
hace 3 días
Guadalajara, Jal., México HCLTech A tiempo completoHCLTech is a global technology company, home to more than 223,000 people in 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services,...
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SD Manager
hace 3 días
Guadalajara, Jal., México HCLTech A tiempo completoHCLTech is a global technology company, home to more than 223,000 people in 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services,...
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SD Manager
hace 1 semana
Guadalajara, México HCLTech A tiempo completoHCLTech is a global technology company, home to more than 223,000 people in 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services,...
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SD Manager
hace 15 horas
Guadalajara, México HCLTech A tiempo completoHCLTech is a global technology company, home to more than 223,000 people in 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services,...
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SD Manager
hace 1 semana
Guadalajara, Jal., México HCLTech A tiempo completoHCLTech is a global technology company, home to more than 223,000 people in 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services,...
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SD Manager
hace 1 semana
Guadalajara, Jal., México HCLTech A tiempo completoHCLTech is a global technology company, home to more than 223,000 people in 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services,...
-
SD Manager
hace 15 horas
Guadalajara, México HCLTech A tiempo completoHCLTech is a global technology company, home to more than 223,000 people in 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services,...
-
SD Manager
hace 15 horas
Guadalajara, México HCLTech A tiempo completoHCLTech is a global technology company, home to more than 223,000 people in 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services,...
-
SD Manager
hace 1 semana
Guadalajara, México HCLTech A tiempo completoHCLTech is a global technology company, home to more than 223,000 people in 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services,...
