Presales Engineer

A software solutions company headquartered in Calgary, Alberta, with offices in Edmonton (Alberta), the United States, South Africa, and Australia. The company specializes in solving device and data interoperability and management challenges, primarily for the power utility industry. Their work integrates cybersecurity, operational technologies, and distributed systems to deliver robust and secure solutions. The System Architect works closely with the Account Manager to develop and maintain long-term business relationships with clients — including senior managers, VPs, technical supervisors, and engineers. You'll thrive in a fast-paced environment, collaborating across technologies, engineering teams, and customer types. The System Architect reports directly to the Director of Global Services .

Location: Remote position based in Mexico City (or another city near an international airport).
Deliver technical training and workshops for customers.
Act as the on-site solution expert, ensuring high-quality end-to-end project delivery with minimal supervision.
Gather and analyze customer technical environments, architectures, and pain points.
Jointly develop project plans with customers and internal stakeholders to ensure successful solution implementation.
Execute implementation, installation, commissioning, and customer instruction services for substation and enterprise-level solutions.
Own project test plan aspects, including creation, performance, and customer acceptance.
Support training program development through creation and enhancement of technical courses.

Experience with Microsoft SharePoint installation, configuration, and administration.(Electronic Engineering degree (Required)
Expertise in Windows domain design, configuration, and administration.
Strong experience in networking design, configuration, and administration.
Strong background in database design, configuration, and administration.
Business and commercial experience in enterprise environments.
English C1-C2

Familiarity with network troubleshooting tools (Wireshark, Fiddler).
Quick learner with adaptability and resilience in complex environments.
Experience in the Electric Utilities Transmission industry (strong asset).
Project management experience and business insight.
Medical, Dental, and Life Insurance
Flex Time Leave
Continuing Training and Education Program