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Seeking a skilled CX Product Owner to lead the development and execution of digital products that enhance customer experience across the enterprise. This role serves as the critical link between business strategy and technology delivery, ensuring that product backlogs reflect strategic priorities and deliver measurable business value. The CX Product Owner collaborates closely with business product managers, delivery teams, architects, and stakeholders to drive successful outcomes.
We are seeking a skilled Product Owner to lead the development and management of B2B applications designed to streamline core returns and related services for our business customers. This role ensures that digital solutions meet customer needs, optimize operational efficiency, and deliver measurable business value. The Product Owner will collaborate with business stakeholders, IT teams, and external partners to define product vision, manage backlog, and oversee delivery.
The ideal candidate is technically proficient and possesses strong communication, leadership, and delivery skills utilizing both lean/agile methodologies and traditional program/project management.
Define, own, and communicate a compelling product vision, strategy, and roadmap for B2B applications supporting core returns and service workflows aligned with enterprise objectives
Manage the entire digital product lifecycle from concept to launch, serving as the voice of customer to technology teams.
Collaborate with IT, operations, and regional teams to ensure seamless delivery, launch, and adoption.
Strong understanding of CX processes, digital product management, and agile methodologies.
Proven experience in backlog development, business analysis, and cross-functional leadership.
Familiarity with software development processes and quality assurance.
Experience with product management and a proven track record of delivering successful digital products.
Skilled at working effectively with cross functional teams.
Demonstrated experience conducting and leveraging market research, driving product strategy, and designing an excellent user experience.
