Call Center Representative
hace 6 días
Job Title:
Call Center Representative
Skills:
Call Center, customer service, Finance, BFSI
Experience:
1 Year
Job Location:
Avenida Paseo de la Reforma 342, Juárez, Cuauhtémoc, 06600 Ciudad de México, CDMX, MX
Onsite
We at Coforge are hiring Banking Call Center Representative with the following skillset:
Handle inbound voice calls with professionalism & empathy.
Support customers with, Credit Cards (including lost/stolen reports, Checking & Savings Accounts, Debit Cards, Online & Mobile Banking, Bill Pay & Mobile Deposits, Loans & Mortgages & Other voice-related tasks as assigned.
Inform customers of account status and process maintenance requests (e.g., payments & balance transfers).
Assist with escalations and ensure timely resolution.
Accurately document all interactions in client systems.
Requirements
6–9 months
of call center experience (BFSI experience preferred).
English proficiency:
B2+ to C1.
Must
live within 1.5 hours
of the site.
Ability to work a
10-hour shift
within hours of operation (6:00 AM – 4:00 PM).
Comfortable with schedule:
two 15-minute breaks
and
one 30-minute lunch
.
Strong customer service, problem-solving, and communication skills.
Ability to adapt to client systems, policies, and compliance requirements.
Location:
Mexico City (on-site)
Schedule:
10-hour shifts, Monday to Saturday (with one weekday off)
Hours of Operation:
6:00 AM – 4:00 PM
Experience Required:
6–9 months in a call center environment
English Level:
B2+ to C1
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