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Deliver high quality service, through effective case management, bringing swift and accurate resolution to situations presented. Execute cases with high standard customer service and working collaboratively between operations, medical and security specialists. To provide an empathetic and efficient delivery of the whole range of 24-hour assistance services and general customer service programmes to our members.
Mexico City Response Centre
Piso 1 Despacho 101 Col. Schedule: 3 days x 13 hour shifts or 4 days shifts. Rotationary, Days and Nights
Expert communication skills, communicate information and concepts clearly and logically, setting time specific and achievable expectations, verbally and in writing.
IT literacy and proficiency in the usage of contemporary computer software including Microsoft Outlook and Word.
Excellent written and spoken English language, Spanish language
