Associate Director
hace 6 días
Associate Director - Operations for our Banking Financial Services vertical Location: Mexico City (in-office) Business Unit: Mortgage and Banking Shift: Mid / US Time Job Summary: The position is to lead operations for BFS Mexico delivered Contact Center operations for Firstsource's US / North America Banking, Mortgage and Financial Services. The role is accountable for: - Development and preparation of short-term and long-range plans and budgets based upon broad organization and business unit goals and objectives - Understanding, reviewing, governing and ensuring contracted commitments (including but not limited to just SLA's/KPI's) are met sustainably and proactive actions are taken to do so - Involvement in Sales, Solutions and Transitions to grow the business and establish differentiated Value proposition that is instrumental in growing wallet share and new client acquisition - Bring best in class and Innovative contact center operations practices and strategic view to ensure continued and high levels of customer satisfaction, employee satisfaction and value addition beyond the contract - Growing and Managing teams across multiple engagements with best-in-class retention rates, employee satisfaction, loyalty and people development practices - Meet and exceed revenue and growth targets; meet and exceed margin targets, cost management – strategic and tactical, on a monthly, quarterly and annual basis - Instrumental in establishing Firstsource as preferred partner or partner of choice positioning in client discussions, bring strong operational and executive stakeholder engagement skills - Establishing and running a "Center of Excellence" for contact center delivery ops Knowledge, Skills & Ability: - At least 10 years' experience of Contact Center Operations, ideally in Mortgage and/or Retail Banking. Have experience managing teams of 200+ Mexico based workforce with at least 5 years having supported Large US / North America based Banks / Mortgage clients. Collections experience preferred. - At least 10 years of Banking and Financial Services or related Industry - Experience of driving large scale transformation into contact center operations - Eye for detail and numbers, ability to understand call center operational parameters and keen understanding of what these parameters imply and translate to on the ground - Entrepreneurial with strong Financial and business acumen with an eye for risk and proactive risk mitigation - Hands on, decisive and independent operator, yet collaborative and brings stakeholders along - Natural people's person and ability to inspire confidence, trust in people and teams - Enjoys customer interactions and has ability to use power of articulation, experience, data, logic, insights to drive change in customers minds Position Reports to: -VP/COO Mexico site (directly) -VP Operations- Global Contact center (indirectly) Position Works with: - Transition Teams - Sales Teams - Solution Teams - HR & Talent acquisition Departments - IT Departments - Executive Leadership - Finance Teams - Process Excellence and Transformation Departments - External Partners
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Associate Director
hace 5 días
Tenochtitlán, México Firstsource A tiempo completoAssociate Director - Operations for our Banking Financial Services verticalLocation: Mexico City (in-office)Business Unit: Mortgage and BankingShift: Mid / US TimeJob Summary: The position is to lead operations for BFS Mexico delivered Contact Center operations for Firstsource’s US / North America Banking, Mortgage and Financial Services. The role is...
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Associate Director
hace 6 días
Tenochtitlán, México Firstsource A tiempo completoAssociate Director - Operations for our Banking Financial Services verticalLocation: Mexico City (in-office)Business Unit: Mortgage and BankingShift: Mid / US TimeJob Summary: The position is to lead operations for BFS Mexico delivered Contact Center operations for Firstsource’s US / North America Banking, Mortgage and Financial Services. The role is...
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Associate Director
hace 6 días
Tenochtitlán, México Firstsource A tiempo completoAssociate Director - Operations for our Banking Financial Services verticalLocation: Mexico City (in-office)Business Unit: Mortgage and BankingShift: Mid / US TimeJob Summary: The position is to lead operations for BFS Mexico delivered Contact Center operations for Firstsource’s US / North America Banking, Mortgage and Financial Services. The role is...
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Associate Director
hace 5 días
Tenochtitlán, México Firstsource A tiempo completoAssociate Director - Operations for our Banking Financial Services verticalLocation: Mexico City (in-office)Business Unit: Mortgage and BankingShift: Mid / US TimeJob Summary: The position is to lead operations for BFS Mexico delivered Contact Center operations for Firstsource's US / North America Banking, Mortgage and Financial Services. The role is...
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Associate Director
hace 6 días
Tenochtitlán, México Firstsource A tiempo completoAssociate Director - Operations for our Banking Financial Services vertical Location: Mexico City (in-office) Business Unit: Mortgage and Banking Shift: Mid / US Time Job Summary: The position is to lead operations for BFS Mexico delivered Contact Center operations for Firstsource’s US / North America Banking, Mortgage and Financial Services. The role is...
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Associate Director
hace 6 días
Tenochtitlán, México Firstsource A tiempo completoAssociate Director - Operations for our Banking Financial Services vertical Location: Mexico City (in-office) Business Unit: Mortgage and Banking Shift: Mid / US Time Job Summary: The position is to lead operations for BFS Mexico delivered Contact Center operations for Firstsource’s US / North America Banking, Mortgage and Financial Services. The role...
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Associate Director
hace 6 días
Tenochtitlán, México Firstsource A tiempo completoAssociate Director - Operations for our Banking Financial Services vertical Location: Mexico City (in-office) Business Unit: Mortgage and Banking Shift: Mid / US Time Job Summary: The position is to lead operations for BFS Mexico delivered Contact Center operations for Firstsource’s US / North America Banking, Mortgage and Financial Services. The role is...
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Associate Director
hace 5 días
San Lorenzo Tenochtitlán, México Firstsource A tiempo completoAssociate Director - Operations for our Banking Financial Services verticalLocation: Mexico City (in-office)Business Unit: Mortgage and BankingShift: Mid / US TimeJob Summary:The position is to lead operations for BFS Mexico delivered Contact Center operations for Firstsource's US / North America Banking, Mortgage and Financial Services. The role is...
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Design Director
hace 7 días
Tenochtitlán, México American Eagle Outfitters Inc. A tiempo completoThe Creative Design Lead for Mexico is responsible for creating and adapting on-brand creative for American Eagle and Aerie across retail and digital channels. This role partners closely with Mexico Marketing and manages a small team of designers to deliver high-volume seasonal work, including retail kits and site refreshes, as well as Mexico-first creative...
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Sales Associate
hace 2 semanas
Tenochtitlán (municipio), México Nasdaq A tiempo completoAs a Strategic Sales Advisor – Financial Crime Solutions reporting to the Senior Director of International Enterprise Sales you’ll play a critical role in ensuring that the company's offerings are aligned with current regulatory standards and effectively address the evolving challenges in the financial services industry. This individual should...
