Learning and Development Specialist

hace 3 días

Mexico City Concord Servicing A tiempo completo

Concord is a full-scope loan servicer delivering compliant, flexible, and scalable portfolio servicing solutions to meet the demands of loan originators and capital providers – and their customers – in multiple asset classes. We are service-focused innovative thought leaders leveraging proprietary technology to deliver comprehensive, configurable, and customizable servicing solutions. Our subject matter experts proactively partner with clients to maximize portfolio performance at a competitive price.

The Learning & Development Specialist will develop, implement, and conduct learning and development programs for employees.

Duties and Responsibilities

- Assesses learning and development needs through surveys, interviews, focus groups, and communication with managers, instructors, and client representatives
- Creates, organizes, plans, and presents various forms of onboarding, orientation, and skills training for employees and clients
- Develops unique training programs to fulfill employees' specific needs to maintain or improve job skills
- Creates or acquires and maintains training procedure manuals, guides, course materials, and job aids
- Presents learning and development programs using various forms and formats, including group discussion, lecture, simulations, and videos
- Maintains records of learning and development activities, attendance, results of tests and assessments, and retraining requirements
- Assesses training materials prepared by Subject Matter Experts or other instructors
- Evaluates program effectiveness through assessments, surveys, and feedback
- Maintains knowledge of the latest trends in learning and development
- Performs other related duties as required
- Ability to travel as needed by clients and projects

Requirements

- Bilingual (English/Spanish) is required
- Excellent interpersonal skills with the ability to work with a wide range of cultural, leadership, and learning styles
- Excellent verbal and written communication skills
- Strong presentation skills
- Adept with a variety of multimedia training platforms and methods
- Ability to evaluate and research training options and alternatives
- Ability to design and implement effective learning and development programs
- Proficient with Microsoft Office Suite and related software programs
- Basic knowledge of timeshare operations, collections techniques and negotiation skills, and Adult Learning principles
- Training certification through Mexican Department of Labor, as needed

Benefits

- Monthly Salary 20,000 MXN
- Grocery tickets 2,000 MXN
- Internet Bonus 1,000 MXN
- Life Insurance
- Medical Insurance
- Dental Insurance
- Law Benefits

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