Key Account Manager

hace 13 horas

Puebla City, México Valoroo A tiempo completo

Position Summary:

The Key Account Manager is responsible for directly interfacing with clients to provide updates, schedule deliveries, solve problems, and attend performance meetings on-site at the customer. The Key Account Manager is also responsible for the daily execution of import/export container movements, coordinating terminal appointments, and managing the physical yard, while this role bridges the gap between drivers and yard operations and the customer, ensuring on-time delivery, meeting all expectations, and KPI's of the customer while minimizing demurrage/detention fees, and maximizing profitability.

Key Responsibilities:

1. Customer Facing & Account Management

 Primary Contact: Serve as the main point of contact for assigned clients

regarding container status, last-minute changes, and issue resolution.

 Customer Meetings: Attend regular client meetings (in-person) to review Key

Performance Indicators (KPIs), such as on-time pickup/delivery, detention, and

hot container turn times.

 Proactive Communication: Inform customers of delays, port congestion, or

chassis shortages before they impact the supply chain.

 Relationship Building: Strengthen client relationships through professional,

empathetic, and responsive service.

 Account Growth: Work with the customer and identify new opportunities to further grow the account.

2. Drayage Dispatching & Operational Leadership

 Dispatcher Team Leadership: Supervise the daily workflow of the dispatcher team, providing guidance, conducting training, and ensuring accurate, efficient dispatching.

 Carrier Management: Schedule and dispatch carriers to port terminals, rail ramps, and customer locations.

 Performance Monitoring: Monitor driver real-time locations to ensure on-time, efficient pickups and deliveries.

3. Yard Management & Terminal Operations

 Container Tracking: Monitor container availability (LFD - Last Free Day) via terminal portals to avoid demurrage.

 Equipment Control: Manage the inventory of empty containers, chassis, and loaded containers in the yard.

 Terminal Liaison: Coordinate with marine terminals and railroads to ensure efficient turn times for drivers.

Requirements & Qualifications:

 Experience: 3–5+ years of experience in drayage dispatching, trucking logistics, or container management (required).

 Bilingual – Must be proficient in reading, writing, and speaking both English and Spanish.

 3PL Experience: Proven experience in a 3PL or Asset-based brokerage environment.

 Leadership Skills: Demonstrated ability to lead, mentor, and motivate a team.

 Technical Skills: Proficiency in TMS software, YMS software, Microsoft Outlook, and Microsoft Excel.

 Communication: Exceptional verbal and written communication skills for client-facing meetings.

 Problem-Solving: Ability to think critically, make decisions under pressure, and resolve customer complaints.

 Education: High School Diploma required; Bachelor's degree in Supply Chain/Logistics preferred.

Core Competencies

 Client Intimacy: A desire to understand and meet the unique needs of the customer.

 Proactive Attitude: Ability to anticipate problems and act in a fast-paced environment

 Accountability: High ownership of results, including KPI

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