Clinical Service Desk Lead for EMR
Hace 12 horas
Puerto Vallarta, México
NTT DATA, Inc.
Jornada completa
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NTT DATA Services seeks a seasoned leader for the Clinical Service Desk to direct a team, drive customer satisfaction, and govern incident resolution across EMR, hardware, software, and networks. The role emphasizes coaching, performance reviews, and cross-functional collaboration to deliver reliable support in a fast-paced healthcare environment.
The ideal candidate has 3+ years in leadership and call center roles, strong communication with clinicians, and a track record of service excellence.