Clinical Service Desk Lead for EMR

Hace 12 horas

Puerto Vallarta, México NTT DATA, Inc. Jornada completa
NTT DATA Services seeks a seasoned leader for the Clinical Service Desk to direct a team, drive customer satisfaction, and govern incident resolution across EMR, hardware, software, and networks. The role emphasizes coaching, performance reviews, and cross-functional collaboration to deliver reliable support in a fast-paced healthcare environment. The ideal candidate has 3+ years in leadership and call center roles, strong communication with clinicians, and a track record of service excellence.