Success Manager

hace 1 semana


Mexico City Remoto Workforce A tiempo completo

#128188; We're Hiring: Customer Success Manager (Healthcare & SaaS) #127757; Location: Remote #128344; Schedule: Full-Time | Core availability: 9:00 AM – 6:00 PM CST #128204; Position Type: Permanent #127775; About the Role As a Customer Success Manager , you'll play a central role in client service, operations, and project execution—serving as the connective tissue between leadership, partners, and internal teams. This is a high-impact role with a clear path into executive leadership , where you'll help shape strategy, guide client initiatives, and influence organizational direction over time. You'll work closely with leadership while managing key client relationships and driving execution across departments in a fast-growing healthcare and SaaS environment. #128273; What You'll Do #129309; Partner directly with executive leadership to support and execute strategic initiatives #128227; Serve as the primary point of contact for select client partners, ensuring high-quality service and communication #129517; Manage cross-departmental coordination across leadership, partners, and internal teams #128203; Project-manage internal and client-facing initiatives (timelines, deliverables, reporting) #128202; Analyze performance data and translate insights into actionable recommendations #128209; Prepare client updates, internal briefs, and executive presentations #129504; Support operational execution while receiving structured training in care navigation, data interpretation, and partner management #127891; Participate in an executive mentorship and leadership development pathway What We're Looking For #127891; Education & Background • Bachelor's degree preferred (relevant experience and leadership potential considered) • Prior experience in healthcare, health tech, care navigation, or B2B services #128483; Language & Communication • Bilingual in English & Spanish (professional written and verbal proficiency) • Strong stakeholder management and executive-level communication skills #128640; Leadership & Execution - Ability to manage multiple priorities in a fast-growing environment - Demonstrated leadership potential and/or mentoring experience - Experience managing enterprise or corporate client accounts #127973; Industry & Product Experience - Background supporting or selling digital health, care coordination, telehealth, or patient engagement tools - Familiarity with healthcare systems, insurers, providers, or corporate wellness programs - Exposure to life sciences, MedTech, or healthcare technology environments #128344; Work Schedule #128338; Core availability: 9:00 AM – 6:00 PM CST #128257; Flexibility required based on client and business needs


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