Service Support Representative
hace 3 semanas
Technical Customer Service Representative Cellphone Industry
Job Summary
The Technical Customer Service Representative provides front-line support to customers using mobile phones and related services. This role focuses on troubleshooting technical issues, explaining products and services, and ensuring a positive customer experience through accurate and friendly assistance.
Key Responsibilities
- Assist customers with technical issues related to mobile phones, including device setup, connectivity, software updates, and basic troubleshooting
- Diagnose and resolve problems involving calls, text messages, mobile data, apps, and operating systems (Android/iOS)
- Guide customers through phone features, settings, and usage instructions
- Handle inquiries about mobile plans, device compatibility, warranties, and accessories
- Escalate complex technical issues to higher-level support when necessary
- Document customer interactions, issues, and resolutions accurately in the system
- Maintain up-to-date knowledge of new devices, operating systems, and mobile technology
- Deliver professional, friendly, and efficient customer service via phone, chat, email, or in-person support
Required Skills and Qualifications
- Basic to intermediate knowledge of smartphones, mobile networks, and operating systems
- Strong problem-solving and analytical skills
- Excellent verbal and written communication skills
- Ability to explain technical information in a simple, customer-friendly way
- Patience and professionalism when handling customer concerns
- Basic computer skills and experience using customer service or ticketing systems
Preferred Qualifications
- Previous experience in customer service or technical support
- Familiarity with Android and iOS devices
- Experience in the telecommunications or electronics industry
- Ability to work flexible hours, including weekends or shifts (if applicable)
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