Lead Support for Ad Sales applications

hace 1 semana

Mexico LTIMindtree A tiempo completo

Role Summary:

Lead support and management of Ad Sales & Affiliate Sales applications, ensuring high availability, performance, and compliance. Drive incident, change, and release management while collaborating with client teams and vendors.

Key Skills: Business Analysis or Product management skill with SQL, JIRA, ServiceNow, GitHub, Data Analysis, Product Management, Solution Engineering, Code Review | Secondary: Python

Responsibilities:

- Provide L2/L3 support for Ad Sales systems; resolve incidents, requests, and enhancements.
- Manage ServiceNow/JIRA tickets, troubleshooting, and escalation.
- Coordinate with client teams for change requests, releases, and DR/BCP planning.
- Perform software installations, upgrades, performance tuning, and capacity planning.
- Support testing, requirement analysis, and documentation.
- Oversee release deployments and environment maintenance from dev to prod.
- Collaborate with stakeholders for billing, reporting, and compliance.

Preferred:

Experience with packaged apps (WideOrbit, BTS), .NET custom apps, and SQL/Oracle environments.

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