Logistics Specialist

Logistics Specialist (Customer/Sales Scheduling) FORVIA HELLA is a listed international automotive supplier. As a company of the FORVIA Group, FORVIA HELLA stands for high-performance lighting technology and vehicle electronics and, with the Lifecycle Solutions Business Group, also covers a broad service and product portfolio for the spare parts and workshop business as well as for manufacturers of special vehicles. With currently around 36,500 employees at over 125 locations, the Company is active worldwide and generated adjusted sales of €8.1 billion in fiscal year 2024. Location El Salto, Jalisco YOUR TASKS Job Objective Acting as an interface between internal and external customers, and all respective Planning Logistics staff at plant. Responsible to ensure customer requirements are well understood and followed, and to communicate, and negotiate with customers regarding operational objectives and/or constraints. Ensuring one face to the customer, since customer demand is received within plant until final product is delivered to customer facilities. Improving delivery service level constantly while optimizing logistics costs. Training other Sales Planners in performing their daily, weekly and monthly tasks, and support them within escalations, system settings and communication to customers. Guarantee correct master data and system settings and trigger constant process improvements. Ensure corporate guidelines as well as national and international law, regarding processing internal and external customer orders and initiating their deliveries. Duties and Responsibilities A Sales Scheduling 1. Processing complex external and internal customer orders through the whole process chain, as well as monitoring Kanban control loops to the customer, or controlling consignment movements. 2. Ensuring complex customer orders to be delivered to the customer, by setting daily, weekly and monthly priorities for production planning in cooperation with internal positions impacting the production plan. Raising awareness for customer call-off fluctuations and demand de
- or increases effecting production. 3. Ensuring customer satisfaction by communicating appropriately about delivery dates, current supply situation, constraints, complaints, damages, or changes within drawing status. 4. Clarifying root causes for delivery delays and communication of adapted delivery schedule to customer. Joining customer visits for any operational clarifications. 5. Clarifying root causes for inventory level differences in cooperation with responsible persons. 6. Improving planning quality at plant by analyzing slow sellers and bottleneck devices and share information with local planning team for optimization measures. 7. Determining, entering and managing IT-based master data for area of responsibility. 8. Actively checking customer portals for new logistics requirements, customer performance evaluations and logistical claims, and trigger necessary actions. 9. Contributing to achieve planned finished goods stock level for complex running projects, as well as complex ramp-ups, phase-outs, relocations, and ECNs. Supporting also long-term demand planning & capacity planning by informing proactively all internal planning positions relevant about customer requirement changes. 10. Supporting the determination of minimum or maximum order quantities of incoming parts, forming cost effective batch sizes of components and finished goods. 11. Improving delivery service level constantly, by optimizing logistics costs. 12. Training other Sales Planners in performing their daily, weekly and monthly tasks, and support them within escalations, system settings and communication to customers. Guarantee correct master data and system settings and trigger constant process improvements. 13. Ensure corporate guidelines as well as national and international law, regarding processing internal and external customer orders and initiating their deliveries. 14. Ensuring one face to the customer, from the point the customer demand is received until the final product is delivered to customer facilities. 15. Training of new Sales Planners regarding all daily, weekly, and monthly tasks. Regular training & refresh of knowledge in sales planning team, and granting first level support for any questions. 16. Maintaining plant & shipping point specific master data. 17. Monitoring of system settings and master data, as well as customer delivery service levels for continuous improvements. 18. Aligning and clarifying new system
- and process changes with Regional Logistics, starting of change requests regarding the need of a system change. 19. Supporting Regional Logistics in implementation of ESP-Process. 20. Supporting Sales Planner regarding all tax and export relevant topics. B Project Management / Key User 1. Management and project lead for high complexity logistics projects from technical and organizational perspective. 2. Defining, planning, coor