Client Services Rep/Office Services

hace 1 día


Querétaro City, México Tata Consultancy Services A tiempo completo

Role: Customer Service Representative
Role Type: Full time,
On-site Location: Queretaro, Mexico
Key Skills:

- Advanced English communication skills
- Proven Customer Support experience or experience as Client Service Representative
- Ability to appreciate the customers' perspective showing empathy.
- Active listening to fully engage the customer with their concerns.
- Ability to multi-task
- Computer and online navigational ability to multi-task during customer interactions with multiple systems and resources
- Understand policies and procedures and communicate them professionally to the customer.
- Acknowledging and resolving customer complaints/concerns
- Listen to customers' concerns, maintain a positive attitude and calmly respond to customers' complaints, issues and questions
- Resolve customers' concerns and answer customers' questions to your best ability
- Able to manage stressful situations in customer Service
Person Specification:
- Minimum High school Diploma
- Minimum 1 year of Customer Service Experience
- Advanced proficiency in English
- Available for full-time work



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