IT Business Analyst
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Key Responsibilities
* Manage and maintain the full suite of Microsoft 365 services: Exchange Online, SharePoint, Teams, OneDrive, and Intune
* Administer user accounts, groups, licenses, and permissions using Azure Active Directory and PowerShell
* Monitor system performance, troubleshoot issues, and implement solutions to ensure high availability
* Configure and enforce security policies, including MFA, conditional access, and data loss prevention (DLP)
* Document procedures, configurations, and best practices
* Provide Tier 2 End user support for All of the Office 365 Suite of Collaborations applicationsRequired Skills & Qualifications* Strong proficiency in PowerShell scripting and automation
* Deep understanding of Exchange Online, SharePoint Online, Teams, and OneDrive
* Experience with Entra AD, Intune, and Microsoft Defender for Office 365
* Familiarity with compliance tools like eDiscovery, retention policies, and audit logs
* Excellent problem-solving and communication skillsBonus Skills* Experience with hybrid environments (on-prem Exchange or AD)
* Knowledge of ITIL practices and change management
* Familiarity with third-party M365 management tools
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