Workday Helpdesk

hace 1 semana

Mexico City Launch Consulting Group A tiempo completo

Location

Remote

Experience

2+ Years (Workday HCM)

English Level

B2+ (Upper-Intermediate or higher)

We are looking for a Tier 1 Workday helpdesk resource. Primary duties will be around EIBs and reassigning user-based security roles, the candidate will manage around 80% of all tickets.

Act as first point of contact for Workday-related support requests via ServiceNow ticketing system.

Provide guidance on basic navigation, functionality, and troubleshooting with Workday HCM skus.

Assist users with password resets, login issues, and general system access problems.

Document and track all inquiries in the helpdesk system, ensuring timely resolution and follow up.

Escalate unresolved or complex issues to Tier2 support or Workday functional teams.

Maintain knowledge base articles and FAQs for common Workday issues.

Ensure compliance with company policies and data security standards when handling sensitive information.

Must Haves

2+ years experience supporting Workday HCM

Benefits Package

We offer a competitive and comprehensive set of benefits, including

Major and minor medical insurance benefits that include coverage for spouse and children, as well as support for medical expenses.

Life insurance

Savings fund

Grocery vouchers

Christmas Bonus

Career Path Development

Telework allowance

Wellness & cultural support programs

Discounts on graduate programs at universities like Tec de Monterrey and UAG

Language school discounts

Please send your updated CV in English to start the process

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