Director, Medical Office

hace 4 semanas

Ciudad de México PeopleAT A tiempo completo

SI NO TIENES EXPERIENCIA EN EL ECOSISTEMA DIGITAL, POR FAVOR NO TE POSTULES)
RECONOCIDA AGENCIA DIGITAL ESPAÑOLA, CON OFICINA EN LA COL. ROMA, BUSCA A SU DIRECTOR DE GROWTH.

El/la será responsable de maximizar el crecimiento, expansión y valor de la base instalada de clientes de la agencia , liderando estrategias de up-selling, cross-selling y desarrollo de cuentas clave , con el objetivo de impulsar un crecimiento rentable sostenido. Es un rol estratégico que actúa como puente entre negocio, estrategia, cuentas/clientes y operaciones. Su foco está en hacer crecer y hacer más rentable lo que ya existe.

Definir oportunidades de: Up-selling (más inversión en servicios actuales), Cross-selling (nuevos servicios dentro de la cuenta)
Trabajar con los Groupers en planes de expansión trimestral por cliente.
Acompañar a los líderes de cuentas en: Reuniones estratégicas con clientes, business reviews, definición de roadmaps anuales.
Elevar el nivel de conversación con clientes C-level (CMO, VP, Digital Director, etc.).

Diseñar paquetes y soluciones para: Expandir servicios actuales, introducir nuevas soluciones junto con el Director de Estrategia e Innovación (data, AI, tech, e-commerce, research, etc.)
Trabajar con Director de Estrategia para adaptar la oferta a cada industria/cliente.
Traducir problemas del cliente en oportunidades de negocio.

Gobernanza de crecimiento & seguimiento
Crear e implementar un modelo de seguimiento del crecimiento de cuentas: Pipeline de expansión (no de prospección), forecast por cliente, KPIs de crecimiento en cuentas activas
Monitorear regularmente el desempeño de cada grouper / equipo de cuentas.
Trabajar junto al COO y Dir. Financiera para asegurar que el crecimiento sea rentable (no solo volumen), que exista capacidad operativa.
Experiencia sólida y comprobable en: Crecimiento en cuentas existentes (Account-Based Growth), gestión estratégica de cuentas grandes, expansión de servicios.
~ Haber trabajado directamente con: Cuentas enterprise / multi-servicio, proyectos regionales complejos, stake-holders altos (C-Suite).
~ Experiencia previa deseable en Google, TikTok, Meta, Amazon, Salesforce o similares en áreas de: Strategic Accounts, Agency Partnerships, Client Success, Industry Solutions
~ Experiencia en manejo de portfolios grandes de clientes
~ Impecable trato con cliente.
~ Manejo de CRM.
~ Inglés avanzado

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