Technical Operations Analyst: Incidents

Hace 17 horas

Monterrey, Nuevo León, México JDA Software Jornada completa EUR 500,000 - EUR 800,000 Por obra
Blue Yonder is seeking a Mid-level Technical Analyst to ensure operational reliability by diagnosing incidents, improving runbooks and automation, and monitoring batch jobs and integrations. You will partner with engineering and product teams to deliver observable, stable systems. The role involves leading incident triage, performing root-cause analysis, building dashboards, and supporting releases while mentoring junior analysts and participating in on-call rotations to meet SLA commitments.