Account Director

Tambourine is one of the fastest-growing hospitality & tourism marketing firms. Combining best-in-class tech with creative design, we revolutionize e-commerce for hotels, resorts and destinations.
We are seeking for a Bilingual Sr. Account Executive to join our team in Cancun (Zona Hotelera) for our business unit Reserv (booking engine) . This is an On-site position at our Cancun Office .

This role is pivotal in building strong relationships with hotels , proactively addressing their needs, and identifying opportunities to increase revenue production, upsell, and cross-sell. By maintaining open lines of communication and ensuring clients fully leverage the company's products and services, the candidate will contribute directly to revenue growth and client satisfaction.

At least +5 years of previous experience in the hospitality field , in customer success, account management.
Proficiency in English & Spanish
Ability to break down complex information and make data-driven recommendations to clients and internal teams.
Experience using CRM systems
Ability to conduct product demonstrations and training sessions, ensuring clients can maximize the product's value.
Comfortable discussing additional products, services, or features with clients to help them achieve better results while driving revenue growth.
Ability to empathize with clients, ensuring they feel heard and supported throughout their journey with the company.

Identify opportunities for upselling and cross-selling additional services or products, contributing to overall revenue growth from existing clients.
Continuously enhance communication strategies, ensuring clients are well-informed, supported, and engaged with the company's offerings.
Client Training: Design and deliver comprehensive training programs to educate clients on the effective use of products and services, maximizing their value.
Conduct regular account reviews to assess performance, address concerns, and identify opportunities for additional value creation and product utilization.
Customer Relationship Development: Act as the key liaison for hotels after the sale, building strong, trusting relationships by understanding each hotel's specific needs and goals.
Analyze how hotels are using products, offering suggestions to improve efficiency, ensure full utilization of features, and maximize benefits.
Retention and Renewal Management: Proactively manage contract renewals, working to reduce churn and ensure client satisfaction by addressing concerns before they escalate.
Cross-Department Collaboration: Work closely with sales, support, and technical teams to ensure a seamless and positive experience for hotel clients, facilitating adoption and satisfaction.
Test new features before going live to ensure quality.
Self-motivated with a passion for sales and customer service
Tambourine does not discriminate and prohibits discrimination and harassment against any employee or job applicant based on race, color, religion, gender, gender expression, sex, sexual orientation, age, marital status, national origin, disability, genetic information, pregnancy, military status, or any other protected characteristic as outlined by state, or local laws, in the process of hiring, retention, or the promotion of the employee.