Service Delivery Leader — Mentoring Teams
Hace 24 horas
Ciudad de México
Ttecjobs
Jornada completa
EUR 1.20 - EUR 1.80/año
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TTEC is seeking a Senior Manager
- Service Delivery to lead onsite operations in Mexico City. You will mentor managers, drive performance, and ensure high-quality customer experiences across service lines. The role emphasizes coaching, issue resolution, and strategic leadership in a fast-paced contact center setting. You will work to align client goals with internal teams, monitor metrics, and foster a collaborative, inclusive culture while advancing staff career mobility and program success.
- Service Delivery to lead onsite operations in Mexico City. You will mentor managers, drive performance, and ensure high-quality customer experiences across service lines. The role emphasizes coaching, issue resolution, and strategic leadership in a fast-paced contact center setting. You will work to align client goals with internal teams, monitor metrics, and foster a collaborative, inclusive culture while advancing staff career mobility and program success.