Client Services Rep/Office Services

hace 1 semana

Querétaro City, México Kysor Warren A tiempo completo

As a key member of the team, you will play a vital contributing to handle a variety of incoming customer calls and fulfills customer needs to ensure customer satisfaction. Your jou r ney Attention to detail, teamwork, results orientation. Additionally, you have the following: High school diploma (Bachelor's degree is preferred) 2- 3 years related experience in customer service (quoting, logistics, after sales etc) Excellent Interpersonal and communicationskills Possesses the ability to oversee multiple tasks, stay organized, and focus on details. May require advances problem solvingskills SAP, Excel English advanced Your contributio n Enter customer orders into SAP with high accuracy, process quote entries and sales orders, and manage order tracking and fulfillment. Process credit card payments and ensure correct documentation for orders and invoices, including commercial and vendor party invoices. Create and manage customer accounts, including "Sold to" and "Ship to" addresses, extend customer accounts, and maintain customer information. Process warranty claims, create Return Merchandise Authorizations (RMAs) for system returns and other returns, and handle credit and debit memos as needed. Answer incoming calls to assist with customer requests, provide updates, and address concerns promptly and with a high degree of accuracy. Conduct research to resolve customer inquiries, locate invoices, track shipments, and provide packing slips. Manage pricing requests and product availability using SAP and Smartsheet Applications. Navigate SAP and BPCS systems for order management and product tracking and use TSS database search functions to find relevant information.

  • Client Services Rep/Office Services

    hace 3 semanas

    Querétaro City, México Tata Consultancy Services A tiempo completo

    The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists Responsibilities Communicate with customers via phone, email and chat Provide knowledgeable answers to questions about product, pricing and availability Work with internal departments to meet customer's...

  • Client Services Rep/Office Services

    hace 3 días

    Querétaro City, México Tata Consultancy Services A tiempo completo

    The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists Responsibilities Communicate with customers via phone, email and chat Provide knowledgeable answers to questions about product, pricing and availability Work with internal departments to meet customer's...

  • Client Services Rep/Office Services

    hace 3 semanas

    Santiago de Querétaro, México Tata Consultancy Services A tiempo completo

    Role: Customer Service Representative Role Type: Full time, On-siteLocation: Queretaro, MexicoKey Skills:- Advanced English communication skills,- Proven Customer Support experience or experience as Client Service Representative,- Ability to appreciate the customers' perspective showing empathy,- Active listening to fully engage the customer with their...

  • Client Services Rep/Office Services

    hace 3 semanas

    Santiago de Querétaro, México Tata Consultancy Services A tiempo completo

    Job Title: Customer Service Representative Job Location: QueretaroJob DescriptionMaintaining a positive, empathetic, and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.

  • Client Services Rep/Office Services

    hace 24 horas

    Santiago de Querétaro, México Tata Consultancy Services A tiempo completo

    Job Description:Maintaining a positive, empathetic, and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer questions.

  • Office Services Manager

    hace 2 semanas

    City, México Bain & Company Inc A tiempo completo

    **WHAT MAKES US A GREAT PLACE TO WORK** We are proud to be consistently recognized as one of the world’s best places to work. We are currently the #1 ranked consulting firm on Glassdoor’s Best Places to Work list and have maintained a spot in the top four on Glassdoor’s list since its founding in 2009. Extraordinary teams are at the heart of our...

  • Client Services Rep/Office Services

    hace 2 semanas

    Mexico City Terra Energy A tiempo completo

    Salary: MXN $20,000 monthlyAbout the RoleTerra Energy is looking for a Customer Service Agent to join our remote team. This role focuses on providing clear, professional, and friendly support to our customers while ensuring a smooth communication experience across different channels.&##128680; Advanced English proficiency (spoken and written) is...

  • Senior ProServe Cloud Architect, Professional Services

    hace 3 semanas

    Mexico City Amazon Web Services (AWS) A tiempo completo

    OverviewJoin to apply for the Senior ProServe Cloud Architect, Professional Services role at Amazon Web Services (AWS).The AWS Professional Services (ProServe) team is seeking an experienced Senior ProServe Cloud Architect (PCA) to join our team at Amazon Web Services (AWS). In this role, you'll work closely with customers to understand their technical...

  • Senior ProServe Cloud Architect, Professional Services

    hace 3 semanas

    Mexico City Amazon Web Services (AWS) A tiempo completo

    OverviewJoin to apply for the Senior ProServe Cloud Architect, Professional Services role at Amazon Web Services (AWS).The AWS Professional Services (ProServe) team is seeking an experienced Senior ProServe Cloud Architect (PCA) to join our team at Amazon Web Services (AWS). In this role, you'll work closely with customers to understand their technical...

  • Client Services Rep/Office Services

    hace 1 semana

    Mexico City Epsilon Solutions Ltd. A tiempo completo

    Role: Bilingual Call Center Agent Location: AZCAPOTZALCO- Mexico City, Mexico (ONSITE) Job Summary This is a full-time on-site role for a Customer Service Representative in Azcapotzalco, CMX. The Customer Service Representative will be responsible for handling customer inquiries, resolving issues, providing outstanding customer support, and ensuring...