Distribution Specialist

hace 16 horas

Cancún, México Royalton Hotels & Resorts A tiempo completo

We are looking for a Distribution Specialist to support the electronic distribution operations of Royalton Hotels & Resorts, working cross-functionally with Operations, Reservations, Revenue Management, Sales, and Marketing.

At Royalton Hotels & Resorts, we are EPIC people.

Our Values

The success of Royalton Hotels & Resorts is driven by our entrepreneurial, passionate, innovative, and customer-centric hosts. Be EPIC.

The Distribution Specialist is responsible for:

- Managing and maintaining hotel rates, inventory, packages, and content across all electronic distribution channels, including CRS, PMS, OTAs, wholesalers, GDS, B2B portals, and direct channels.
- Ensuring the correct configuration and ongoing maintenance of rate plans, room types, promotions, policies, and inventory in systems such as SynXis, NewHotel, HPP, MARSHA, and GDS platforms.
- Auditing distribution systems on a regular basis to ensure compliance with brand standards, SOPs, and distribution guidelines.
- Providing support to Operations, Reservations, Revenue Management, Sales, and Marketing teams, ensuring rate parity, availability accuracy, and optimal channel performance.
- Testing and validating channel connectivity to guarantee bookable rates, correct content display, and seamless reservation delivery across all partners.
- Monitoring and resolving interface errors, rejected reservations, and connectivity issues, escalating cases when required.
- Coordinating with IT teams, system providers, contracting teams, and hotels to resolve technical and operational system issues.
- Supporting new property openings by loading hotel content, rates, inventory, and connectivity across all required systems, meeting established timelines.
- Managing Marriott distribution tools and platforms to ensure the correct execution of promotional strategies, offers, and technical requirements.
- Participating in audits, system testing, and continuous improvement initiatives focused on distribution efficiency and revenue optimization.

The ideal candidate has:

- Bachelor’s degree completed in Tourism, Hospitality, Business Administration, or a related field.
- Minimum 1 to 2 years of experience in Distribution, Revenue, Reservations, or related roles within hotels, resorts, or hospitality groups.
- Advanced English proficiency, both written and spoken.
- Strong knowledge of hotel distribution systems such as SynXis, GDS (Sabre, Amadeus, Galileo, Worldspan), PMS, OTAs, and B2B platforms.
- Experience managing rates, inventory, packages, promotions, and multi-channel connectivity.
- High attention to detail with strong analytical and problem-solving skills.
- Ability to manage multiple tasks simultaneously in fast-paced, results-driven environments.
- Excellent communication and collaboration skills, with the ability to work cross-functionally.
- Previous experience with Marriott systems (MARSHA, HPP, EPIC, MarRFP) is a strong advantage.

Don’t miss the opportunity to join one of the most dynamic and fast-growing all-inclusive resort brands in the Caribbean.

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