Oliver Wyman

At Oliver Wyman, a Marsh (NYSE: MRSH) business, we bring deep industry insight, bold innovation, and a collaborative approach that cuts through complexity to help organizations navigate their most defining transformative moments.
As a business of Marsh, we work alongside the world's leading experts across risk, reinsurance and capital, people and investments, and management consulting. com , or follow us on LinkedIn and X .

Join Oliver Wyman as a Support Professional Talent Management Lead in Mexico City and be part of a dynamic team shaping the future of internal talent (Support Professional*) across the Americas. You'll oversee talent management for a dedicated population in the Americas and contribute to programs that attract, develop, and retain top talent across the full employee lifecycle — from onboarding and learning experiences to performance management and compensation processes - helping create a workplace where everyone feels they belong. Bring your HR business partner skills and collaborate with regional and global team members to empower colleagues, support managers and make a direct impact on our growth and culture.

In this role you will work closely with the Americas' Support Professional Talent Management team based in Chicago and New York and collaborate with the global Support Professional Talent Management team on global initiatives. This is a hybrid role that requires 2 days each week in the office. There is no option to be fully remote. Please submit your cv in English.

Partner with SPTM and management teams to research, develop and implement talent retention and career development strategies
Work closely with the broader HC team to contribute to the office culture and engagement, in line with the Oliver Wyman values
Execute and deliver on regional and global talent initiatives to enhance the overall employee and manager experience
Build relationships with the local HC teams and work together on talent management related initiatives
Performance Management
Drive change management to embed a high-performance culture, coaching managers/leaders on continuous feedback, accountability, and development-focused performance conversations.
Execute the full performance management cycle, partnering with managers to ensure timely, fair, and consistent assessments.
Lead the coordination of mid-year and year-end performance and development activities and initiatives for the assigned population (including process, timelines, systems aspects, ratings consistency)
Participating in annual calibration process, adding value through contributing views on performance context voice concerns, including employee relations related matters and facilitating calibration meetings.
Providing guidance and training to SPs and SP managers on performance management tools and processes
Providing support for the ADVANCE (our performance management tool), including: handling client queries, partner with OW Tech on technical issues/enhancements
Contribute to various talent discussions that are had with talent reviews, career pathing/professional development frameworks and follow-ups.

Manage employee relations activities including performance, conflict resolution
Coach and counsel managers on performance related matters within their teams; Monitor attrition reports, performance trends, and exit interview data and raise concerns or recommendations to the Americas' Head of SPTM

Lead the coordination of mid-year and year-end compensation review activities for the assigned population and support the global SPTM team during the year-end process (incl. Partner with the Americas' SPTM team, Regional COO and CPO and SP Compensation team to manage the salary adjustment process for support professionals in the Americas to ensure accuracy, effectiveness, compliance and equity
Engage the SP Compensation team to research and analyze internal and external compensation data to provide guidance to managers in determining compensation recommendations

Work closely with the Global SP L&D team and SPTM team to identify and roll out key learning initiatives, beyond the core global training curriculum
Work with SP managers and colleagues to navigate training options that align best with growth opportunities and development requirements

Regional SP TM team initiatives
In partnership with the SPTM team, contribute to the development and management of regional projects
Execute and deliver on regional and global talent initiatives to enhance the overall employee and manager experience
Supporting SPTM initiatives/projects as needed
Prior experience in roles such as Human Resources Business Partner (HRBP), Human Capital/HR Manager, or similar positions within global organizations would be an advantage.
Knowledge and practical experience with talent reviews, succession planning, employee relations, change management and organizational design

Fluency in English both written and verbal; Process-oriented with strong follow-through—sees tasks end-to-end and ensures quality outcomes.
Flexible team player comfortable working across teams, adapting to changing priorities and time zones. Proven coaching and conflict management skills
An active visa is required for this role.

Advanced knowledge of Microsoft Excel, PowerPoint, and Outlook
Oliver Wyman, a business of Marsh McLennan (NYSE: MMC), is a management consulting firm combining deep industry knowledge with specialized expertise to help clients optimize their business, improve operations and accelerate performance. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: com, or follow on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration.