Service Desk Analyst II

Hace 13 horas

Lagos de Moreno, México Wipro Technologies Jornada completa EUR 156,000 - EUR 234,000 Por obra
Wipro Limited is seeking a Service Desk Analyst to be the first point of contact for B2B users, resolving end-user issues in line with Service Desk objectives. You will respond to queries via calls, portal, emails, and chats, document tickets, and ensure adherence to TAT/SLA with proper escalation when required. This role emphasizes strong customer service, logging and tracking of issues, and contributing to process improvements, with opportunities to learn client applications and internal