Service Desk Analyst II
Hace 13 horas
Lagos de Moreno, México
Wipro Technologies
Jornada completa
EUR 156,000 - EUR 234,000 Por obra
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Wipro Limited is seeking a Service Desk Analyst to be the first point of contact for B2B users, resolving end-user issues in line with Service Desk objectives. You will respond to queries via calls, portal, emails, and chats, document tickets, and ensure adherence to TAT/SLA with proper escalation when required.
This role emphasizes strong customer service, logging and tracking of issues, and contributing to process improvements, with opportunities to learn client applications and internal