UX Researcher Senior Consultant

UX Researcher –Senior Consultant – Americas Delivery Mexico (ADMX) Are you an experienced, passionate pioneer in technology? A Senior UX Researcher who wants to work in a collaborative environment? As an experienced Senior UX Researcher, you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. Americas Delivery Mexico, (ADMX) leverages scale and talent to provide high quality, cost-effective service to our clients. ADMX is a member of the Global Delivery Network which has presence across the world with Delivery centers in the United States, Romania, India, Spain, China, and the Philippines. ADMX is in Queretaro, Mexico. We provide consulting services to help our clients achieve a higher level of service in operational efficiency and business value. We are a team of professionals passionate about serving clients with distinction and learning, and we are driven by our purpose: Making an impact that matters for our clients, our people, and society. Work you'll do/Responsibilities As a Senior Consultant, you will work with diverse global clients across a wide range of industries. You will have a variety of client facing responsibilities such as diagnosing issues using advanced analytical techniques, interviewing staff, formulating and making recommendations, and helping clients implement proposed solutions. - Lead projects and mentor team members in both user research and design - Be the voice of the user, leveraging empathy and data to inform design decisions - Drive end-to-end UX—from discovery research and insights through concept ideation, prototyping, and delivery - Collaborate with cross-disciplinary partners and stakeholders to bring transformative experiences to life The Team Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce. Qualifications Required - 6-10+ years of consulting and/or industry experience - Completion of coursework (Egresado) in any pertinent field or industry - Responsible for supporting and leading project workstreams and/or teams - Identifies key drivers, defines problems and proposes solutions - Advanced English level - Combined UX research and/or UX design experience on digital platforms - Proven success driving end-to-end UX projects from problem framing to delivered solutions - Advanced proficiency in UX research tools (e.g., User Testing, Optimal Workshop), design tools (e.g., Figma, Sketch, Adobe XD), and prototyping platforms (e.g., InVision) - Strong communication, storytelling, and influence skills—able to build empathy and alignment across audiences - Robust portfolio or case studies demonstrating both the research process and design outcomes, with a clear explanation of your impact - Experience working in agile or cross-functional teams, with strong collaboration and organizational skills Preferred - Experience in managing or mentoring other designers or researchers - Solid knowledge of accessibility, usability standards, and design systems - Experience facilitating workshops, sprints, or client presentations Our people and culture Our inclusive culture empowers our people to be who they are, contribute to their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Professional development From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Accommodations We are committed to providing equal opportunity and reasonable accommodation for people with disabilities. To request a reasonable accommodation, contact our Talent Relations team at USTalentCICInbox@deloitte.com As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.