Global CX Strategy Lead

Hace 12 horas

Monterrey, Nuevo León, México British American Tobacco Jornada completa
British American Tobacco in Monterrey is seeking a Customer Experience Strategy Executive to shape consumer experience across markets, aligning brand direction with local realities. You will translate strategies into actionable plans across physical and digital touchpoints. The role requires leading cross-functional teams, driving end-to-end CX initiatives, and delivering measurable consumer and business outcomes while escalating issues early to maintain momentum and quality.