Sr. Operations Agent
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- Routing shipments; determining appropriate mode of transportation for all domestic / Canadian shipments. Evaluates appropriate cost/time combination for each shipment.
- Rate Negotiation; negotiates best rates with motor carrier, freight forwarders and express couriers for all domestic shipments (e.g. UPS, DHL & FedEx). These negotiations include both ground and air shipments.
- Brokerage Assistance; works very closely and on a regular basis with the broker/'s firm for shipments coming into the United States.
- Sales Support; provides assistance for
- Freight Bill Auditing; verifies accuracy of domestic freight bills and disputes any
- Freight Quotes; responsible for securing weight and dimensions of all quotes requested by the sales staff and obtaining the most economical freight rate from motor carrier, freight forwarders and express couriers.
- Investigating client problems and/or complaints and managing to successful resolution.
- Addressing all client inquiries.
- Maintaining relationships with both internal and external customers with exceptional service.
- Other duties as assigned
Working hours
Monday to Friday, 8:00 a.m. to 4:00 p.m., full-time.
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