Senior Logistics Specialist

1.Objective of the Position

Implement, lead and oversee the national last mile logistics operations for the e-commerce delivery business, ensuring efficient, cost-effective, and high-quality parcel deliveries through a new operative model; third-party REGIONAL logistics vendor (LSPs) across all Mexican states.

This position ensures on-time delivery performance, customer satisfaction, and continuous improvement in alignment with company growth, cost savings and las mile delivery service standards.

2.Main Strategic Responsibilities

3PL Vendor Management

- Manage and monitor on field and remote the Regional LSP providers responsible for national parcel pickup and delivery for regions.
- Ensure full compliance with contractual agreements LSA, SLA and NDA. Which SLAs and KPIs (on-time delivery SLA=P95, proof of delivery, NDRS ́s & close loops incident resolution, cost efficiency).
- Lead weekly performance reviews and quarterly business reviews (WBR/QBRs) with vendors.
- Track and follow up on claims, incidents, and delivery exceptions.

Operational Execution

- Supervise daily order dispatch, tracking, and delivery performance through digital dashboards.
- Coordinate escalation and resolution of delivery issues with internal and external stakeholders.
- Support reverse logistics (returns) processes to maintain a positive customer experience.
- Align daily operations with cut-off times, inventory readiness, and order cycle time goals.

Continuous Improvement & Cost Efficiency

- Identify process optimization and route improvement opportunities in the last mile network.
- Propose cost-saving initiatives while maintaining service quality.
- Support the implementation of new delivery models (same-day, next-day, lockers, PUDO ́s points, etc).
- Benchmark and assess alternative 3PL partners and technologies.

Data & Performance Analytics

- Develop and maintain reports and dashboards (KPI tracking, cost performance, delivery times).
- Analyze trends to detect bottlenecks and service gaps.
- Provide insight-driven recommendations to leadership for strategic decision-making.

Compliance & Safety

- Ensure the vendor operates within legal, fiscal, and corporate compliance frameworks.
- Maintain documentation related to vendor contracts, audits, and delivery performance.

3.Skills and Competencies

- Proven vendor management and negotiation experience
- Excellent understanding of last mile and e-commerce logistics
- Strong analytical and data interpretation skills (Excel, Power BI, Tableau, or similar)
- Effective communication and stakeholder management
- Ability to work under pressure and solve problems quickly
- Strong organization, prioritization, and attention to detail
- Knowledge of digital logistics tools, tracking systems (WMS, TMS, Delivery Apps )
- Continuous improvement mindset and customer-centric focus

4.Qualifications and Requirements

- Education: Bachelor's degree in Logistics, Supply Chain, Industrial Engineering, or Business Administration.
- Experience: 4–6 years in logistics or transportation management, with at least 2 years in e-commerce last mile or parcel delivery.
- Industry: E-commerce, Retail, or FMCG.
- Languages: Fluent in Spanish; Intermediate–Advanced English (oral and written).
- Technical Skills: Advanced Excel (dashboards, pivot tables, data analysis), Power BI or other data visualization tools, Experience with ERP/TMS systems (SAP, Oracle, or equivalent)
- Familiarity with tracking and route optimization software
- Willingness to travel within Mexico (up to 20%).