FBS Customer Care Representative

hace 4 semanas

Mexico City Capgemini A tiempo completo

Our Client is one of the United States’ largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world.

We are building our talent pipeline for upcoming roles in 2026. If you are interested in joining our team, apply today to be part of our network.

Please note: This is not an immediate opening; it is for future opportunities.

About the Role

We are seeking a Customer Care Representative to provide exceptional service to internal and external customers on moderately complex insurance-related matters. In this role, you will deliver solutions within compliance and legal requirements, while navigating multiple systems and communication channels.

Location: Capgemini offices in Av. Paseo de la Reforma 284, Juárez, Cuauhtémoc

Schedule: Monday to Friday | Shifts: 9:00 AM to 5:30 PM or 9:30 AM to 6:00 PM

Key Responsibilities

- Respond to inquiries regarding insurance policies, provisions, and conditions.
- Resolve moderately complex issues by evaluating and interpreting policy information within authority limits.
- Communicate effectively with customers, agents, and internal teams across multiple platforms.
- Document all customer interactions and outcomes accurately.
- Escalate unresolved issues requiring advanced support.
- Stay informed on underwriting guidelines, compliance updates, and legal requirements.
- Identify trends and recommend process improvements.
- Collaborate with departments such as Policy Support, Claims, and Underwriting.
- Adhere to a regulated schedule and follow time-off procedures.

Requirements

- High School Diploma or equivalent required.
- Fluent English
- 1-3 years of customer service experience (phone/chat preferred)
- Strong computer skills and ability to work across systems
- Availability to work on-site, Monday to Friday
- Plus: 1 year of experience in insurance or related field

Benefits

1. Competitive salary and performance-based bonuses
2. Comprehensive benefits package: Grocery vouchers, saving funds, SGMM, etc.
3. Career development and training opportunities
4. Dynamic and inclusive work culture within a globally renowned group
5. Private Health Insurance
6. Pension Plan
7. Paid Time Off
8. Training & Development

Note: Benefits differ based on employee level.

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