Salesforce Consultant
hace 17 horas
Customer Success Manager (Remote)
About Trinity Relationship Management (TRM)
Trinity Relationship Management (TRM) helps organizations unlock the full potential of Salesforce to drive sales growth, strengthen customer engagement, and streamline business processes. Our team specializes in Salesforce Administration, Design, Implementation, Optimization, and AI integration, delivering tailored solutions that align with each client's unique goals.
As a trusted Salesforce partner, TRM empowers clients to achieve operational excellence and sustainable growth in an ever-evolving marketplace. We're passionate about transforming complex challenges into seamless, data-driven success stories.
About the Role
We're looking for a Customer Success Manager to join our growing remote team. In this role, you'll be the bridge between TRM and our clients—ensuring they achieve measurable success and long-term value from their Salesforce solutions.
You'll serve as a strategic advisor, building trusted relationships, identifying optimization opportunities, and driving retention through proactive engagement and meaningful results.
What You'll Do
- Act as the primary point of contact for assigned clients, building trust and ensuring satisfaction
- Understand client goals and help them maximize their Salesforce investment through tailored strategies
- Partner with Sales, Technical, and Product teams to ensure seamless implementation and ongoing improvement
- Use data and insights to identify opportunities for greater efficiency and customer impact
- Develop proactive engagement plans to strengthen loyalty and expand partnerships
What We're Looking For
- Proven experience in Customer Success, Account Management, or Client Relations
- Strong analytical and problem-solving skills with a customer-first mindset
- Excellent communication and interpersonal skills—you know how to listen, translate needs, and build trust
- Demonstrated success in customer retention and relationship building
- Familiarity with Salesforce or other CRM platforms (Salesforce experience is a strong plus)
- Bachelor's degree in Business, Management, or a related field preferred
- Self-motivated, highly organized, and comfortable thriving in a remote-first environment
Why TRM?
- Collaborative, forward-thinking culture where your ideas matter
- Opportunities to grow with a dynamic Salesforce and AI-driven consultancy
- Remote flexibility with a team that values balance, trust, and continuous learning
- A mission-driven company that helps clients create measurable impact through innovation
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