Field Services Engineer

About Hapa and Coesia
Hapa is a global leader in innovative printing solutions for packaging processes in the pharmaceutical industry. Hapa develops and delivers advanced printing systems that combine mechanics, electronics, and software integration. These solutions help pharmaceutical companies around the world achieve efficiency, quality, and regulatory compliance.
Hapa is part of Coesia, a group of innovation-based industrial and packaging solutions companies operating globally, headquartered in Bologna, Italy. Coesia operates in 36 countries with 20 different companies and employs over 8,000 people as of 2023.
About the Role
After a comprehensive training program, this role will be responsible for supporting our customers across Mexico and Americas. Role responsibilities include (but are not limited to):
Install, configure, and commission flexographic and digital printing systems, including electrical control panels, drive systems, and print inspection technologies.
Diagnosing and resolving electrical and automation issues, performing detailed troubleshooting of PLCs, sensors, motion controls, and related subsystems.
Execute preventive maintenance, calibration, and electrical safety checks to maintain optimal system reliability.
Perform software and hardware upgrades, ensuring full validation of system performance and compliance with customer specifications.
Deliver technical training to customer operators and maintenance personnel, focusing on electrical operation, control systems, and best maintenance practices.
Collaborate with global engineering teams to implement improvements, share field insights, and represent Hapa with professionalism and technical excellence at customer sites.
Travel extensively (up to 80%) across Mexico and internationally to support installation, service, and customer projects.
What You Need to Be Successful
Degree in Electrical Engineering or a related technical discipline.
2–3 years of hands-on experience in industrial automation with an emphasis on electrical systems, robotics, or packaging machinery and a solid understanding of system integration and troubleshooting.
Strong command of electrical engineering principles, including control system design, PLC programming (Siemens, Allen-Bradley, or similar), motion control, sensors, and industrial networking (Ethernet/IP, Profinet, etc.).
Working knowledge of IT systems and network interfaces as applied to industrial automation environments.
Professional fluency in English and Spanish; proficiency in additional languages is a plus.
Excellent communication and customer-facing skills, with the ability to translate technical issues into clear solutions.
Self-driven and adaptable, able to work independently and manage priorities in dynamic, fast-paced environments.
Valid passport and travel documentation, with willingness to travel frequently both domestically and internationally.
Our Offer
Coesia North America offers a competitive benefit package which includes, among other things:
Grocery Voucher 10% with the limit established by federal law.
Savings Fund 13% with the limit established by federal law.
End of Year Bonus 30 days salary- Christmas Bonus.
Vacation Time according to federal law.
Vacation Pay 40% (can you explain this one to me), sure, it is the premium vacation time, we pay the vacations days with the normal salary + 40% more of the allowed days of vacation, It us under local law.
Medical, dental, and health insurance for the employee and family.
Live Insurance for the employee.
Coesia is an equal opportunity employer and embraces diversity and inclusion.