Director, Commercial Operations

Overview:

About the Role
& Team IDC is seeking a Director, Commercial Operations to provide senior-level insight and operating leadership across some of our most important commercial priorities. This person will have a broad view across the Commercial portfolio and work directly with senior leaders to understand performance, identify where we need to go deeper, and shape the decisions and actions that follow. They will not simply respond to questions or report results. We expect them to recognize the questions we should be asking, develop a point of view grounded in the data and business context, and bring forward clear recommendations. Much of the work will cross functions and organizational boundaries. The Director will bring senior leaders and teams together around complex issues, challenge assumptions when needed, create clarity around what needs to happen next, and help drive action on priorities that matter to the business. What You’ll Do Commercial Performance & Portfolio Analysis
- Own analysis of key Commercial KPIs, trends, variances, and performance drivers across the portfolio.
- Develop an integrated view across regions, segments, teams, and strategic priorities to identify where performance is changing, where risk is emerging, and where deeper attention is warranted.
- Bring together data from multiple sources, reconcile inconsistencies, and investigate results that do not immediately make sense.
- Look beyond headline numbers to understand underlying drivers, patterns, risks, and opportunities.
- Connect signals across different parts of the business to identify broader implications that may not be visible when each area is viewed independently. Strategic Insights & Decision Support
- Turn complex data and operational information into clear insights, implications, and recommended actions for senior leadership.
- Take broad or ambiguous commercial questions, determine what needs to be understood, and structure the analysis required to get there.
- Develop a point of view grounded in evidence and challenge assumptions when the data points somewhere else.
- Advise leadership on critical commercial priorities by clarifying what is working, what is not, what has changed, and what decisions or trade-offs may be required.
- Create executive reporting, business reviews, analyses, and presentations that make important issues easier to understand and act on. Cross-Functional Leadership & Influence
- Partner with senior leaders and teams across Commercial, Revenue Operations, Finance, Marketing, IT, and other functions on priorities that span organizational boundaries.
- Bring together the right information, perspectives, and expertise to create a shared understanding of complex issues.
- Build strong working relationships across departments and work through conflicting information, unclear ownership, or different points of view.
- Create clarity around the inputs, decisions, actions, and deliverables needed from each contributor.
- Hold owners accountable for commitments and follow through when required information, decisions, or actions are missing.
- Surface unresolved issues early and bring the right leaders together when progress requires broader coordination or intervention. Turning Insight Into Action
- Work with senior leaders and business owners to translate findings into clear actions and expected outcomes.
- Evaluate whether actions taken are actually changing the result and identify when a different response is needed.
- Recognize when an issue requires deeper analysis, a different approach, or senior leadership attention.
- Help leadership focus on the issues that matter most and make sure important findings do not stop at the report, dashboard, or presentation. Reporting & Process Improvement
- Continuously improve the reporting, metrics, dashboards, and analytical approaches used to understand Commercial performance and strategic priorities.
- Identify reporting and operational processes that are manual, fragmented, inconsistent, or harder than they need to be.
- Work with partner teams to improve data quality, standardization, automation, and recurring workflows.
- Build practical, scalable tools and processes that give leadership better visibility into the business and make it easier to identify issues and act on them. What Success Looks Like We are looking for someone who is analytical, commercially minded, and naturally curious. When something changes, they want to understand why. When the numbers do not add up, they keep digging until they do. They also need the judgment and credibility to operate with senior leaders across functions. This person should be comfortable with challenging assumptions, pushing for clarity, holding others accountable, and forming a point of view even when the answer is not obvious. Above all, we want someone senior leadership can trust to understand the business, identify what matters, and help shape the actions we take on our most impo