Technical Services Manager SAP BASIS

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, High Tech, Semiconductor, Telecom and Media, Retail and CPG and Public Services. Consolidated revenues as of 12 months ending June 2025 totaled $14 billion. To learn how we can supercharge progress for you, visit hcltech.com.

Benefits:

30 days christmas bonus

25% Vacation bonus

12 days of vacations in your first year

10% Grocery tickets legally capped

13% Saving fund legally capped

Major Medical Insurance for you and direct dependants

Minor medical insurance (reimbursement)

Life insurance

Direct contract with HCL (indefinite time)

Responsibilities :

· Primary contact for the customer regarding technology discussions

· Recognized as the escalation point for technical issues for the ECS customer landscape

· Deep understanding of customer landscape and its interfaces

· Understands the customer business, goals and challenges in order to suggest solutions/innovation

· Advises customers on technical requirements, constraints and support in all sorts of technical situations (incl. IT critical situations) throughout their lifecycle within ECS

· Primary technical point of contact for Client Delivery Manager (CDM)

· Identifies and positions services that deliver value to the customer from the existing ECS portfolio

· TSM will visit customer on-site for special situations (i.e., strategic customer's kick-off meeting; renewal follow up; discovery workshops; etc.)

· Supports customer's Intelligent Enterprise transformation by acting as technical consultant (Ex: S4HANA conversion)

· Works with CDM, PL, Account executive, CAS architects and ECS internal service delivery to derive the long-term account vision and executable service plans

Tasks:

· Ensure customer satisfaction on technical delivery and support

· Execute on ECS portfolio

· Drive ECS innovation portfolio awareness and its implementation

· Support with incident & service request management as needed

· Coordinate impact and risk assessment for change management of planned activities

· Supports the service plan review with the customer and CDM

· Lead operational meetings with the customer, along with CDM

· Customer specific guidance derived out of EWAs, RCAs, Technical Services and Monthly Service Reviews, providing an in depth review of the generated reports and action items follow up.

· Plan and execute Capacity Management, Landscape Optimization and other value adding services

· Focus on Problem Management to adopt countermeasures, preventing unexpected downtimes

· Hands-on for critical activities

· Identify and position offerings by SAP Enterprise Cloud Services that deliver value to the customer

· Supports customer's Intelligent Enterprise transformation by acting as technical consultant

· Offer comprehensive knowledge on SAP S/4HANA architecture, conversion, migration path, methodology and tools

· Deep experience in technical planning, implementation, coordination, configuration, and integration of SAP solutions

· Understand the SAP high availability or disaster recovery architecture, network, and virtual technologies (load-balancer, virtual machine)

· Experience and knowledge in SAP NetWeaver Administration, migration and upgrades

· Identify top issues, define service plan, and drive implementation of identified action items across customer landscapes

· Understanding of various SAP cloud solutions and integration scenarios of SAP systems with SCP, Ariba, SuccessFactors etc. (good to have)

· Design optimal SAP configuration to maximize system performance and availability