Logistics Manager

Position summary / job purpose

The Logistics Manager leads end-to-end logistics and warehousing operations through a 3PL, ensuring safe, compliant, and cost-effective execution from receiving to final delivery. The role owns 3PL governance, KPI/SLA performance, inventory accuracy, transportation efficiency, and continuous improvement to meet business and customer service goals. This position partners cross-functionally to balance demand, capacity, and budget while proactively managing risks, expense control, and network optimization.

Key responsibilities/activities

- 3PL governance and performance management: Own the relationship with the 3PL, set and track SLAs/KPIs, run business reviews, and drive corrective actions to close performance gaps.
- Warehouse and inventory control: Ensure inventory accuracy, traceability, and proper storage practices (FIFO/FEFO, lot/serial, expiry control), including cycle counts and audits.
- Inbound and outbound transportation management: Oversee carrier/routing strategy, shipment planning, freight cost optimization, and issue resolution for delivery incidents.
- Order fulfillment and customer service execution: Guarantee timely, complete, and correct order processing (picking, packing, shipping), managing escalations that impact customers.
- Cost and budget ownership: Build, manage, and optimize the logistics budget; validate 3PL billing and deliver cost-reduction and Total Cost Ownership improvement initiatives.
- Continuous improvement and process standardization: Lead projects to improve productivity, reduce damages/returns, shorten cycle times, and standardize SOPs.
- Cross-functional coordination and risk management: Partner with Planning, Sales, Customer Service, Quality and Finance to align capacity and demand, mitigate operational risks, and ensure compliance.

Interactions/relations ships

Internal

- Supply Chain Director: Align logistics strategy, capacity, and performance to business goals; escalate risks and decisions.
- Demand Planning: Synchronize inbound flows, inventory targets, and fulfillment priorities; manage peaks and shortages.
- Customer Service: Ensure OTIF performance, resolve delivery issues, and coordinate order priorities and escalations.
- Sales & Marketing: Support product launches, promotions, channel requirements, and special customer programs.
- Finance: Manage logistics budget, validate 3PL invoices, track savings.
- Regulatory / Compliance: Ensure warehouse and transport comply with SOPs, audits, product handling rules, and industry regulations.
- Import-Export: Coordinate receiving schedules, labeling.

External

- 3PL Leadership & Operations Teams: Daily execution governance, SLA/KPI reviews, staffing/capacity planning, and continuous improvement.
- Carriers / Transportation: Lane performance, freight optimization, claims handling, and delivery issue resolution.
- Key Accounts: Service level alignment, delivery commitments, and resolution of high-impact incidents.
- Auditors / Regulatory: Ensure audit readiness, documentation, and corrective actions on findings.

Education and Experience

University – bachelor's degree (Industrial Engineering)

Preferred experience: More than 10 yrs

Omron Core Competencies

- Innovation Driven by Social Needs
- Challenging Ourselves
- Respect for All
- Leading Teams (BC OHQ – for managerial jobs only)

Disclaimer

The Job Description has been designed to indicate the general nature and essential duties and responsibilities of work performed by job holders within this classification. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Duties may be subject to periodic review by the HR, immediate supervisor or nominated representative (in consultation with the job holder) to reflect the changing work composition of the business.