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Client Operations Lead
hace 1 mes
Client Operations & Delivery Lead Catalyst Consulting Remote — Mexico Compensation: $45,000–$65,000 USD (based on experience) Language Requirement: Near-native English (written and spoken) Application note: Applications will be reviewed after January 5th. About Catalyst Consulting Catalyst Consulting is a boutique, revenue-focused marketing consultancy working with high-growth B2B SaaS companies. We operate with a small, senior team and are trusted by our clients to manage millions of dollars per year in paid media spend. We are not a high-volume agency. We prioritize focus, quality, and long-term client partnerships over scale for scale's sake. Demand is not our constraint — execution quality is. The Role We are hiring a Client Operations & Delivery Lead to own client delivery, operational execution, and quality control across our client portfolio. This is a senior, client-facing role responsible for ensuring that campaigns, creative, tracking, reporting, and timelines are executed at a consistently high standard. While this role does not require day-to-day media buying, it does require a strong understanding of performance marketing workflows and the judgment to know what "good" looks like. This is not an entry-level role and not a traditional project manager position. Key Responsibilities Client Leadership & Communication - Serve as the primary point of contact for clients via Slack and email - Participate in and support live client meetings with US-based stakeholders - Manage ongoing communication, priorities, and follow-ups - Translate strategy into clear, executable delivery plans Operations & Delivery Management - Own task creation, prioritization, and delivery in ClickUp - Plan and manage campaign launches, refreshes, and ongoing initiatives - Coordinate work across copy, design, forms, landing pages, audiences, and tracking - Balance proactive planning with ad hoc client requests Quality Control & Execution Oversight - Review client-facing deliverables including copy, creative, campaign plans, and reports - Provide clear feedback and request revisions when needed - Identify and flag risks related to messaging, tracking, pacing, or execution quality - Ensure work meets Catalyst's standards before it reaches the client Marketing & Technical Fluency - Create, test, and connect forms and workflows in HubSpot - QA conversion tracking for new pages or campaigns - Maintain and update reporting dashboards (Whatagraph) - Work across Google Docs, Google Sheets, Slack, ClickUp, HubSpot, Salesforce, and Notion - What This Role Is Not - This role is not responsible for sales or revenue quotas - This role does not require daily execution in ad platforms - This role is not a junior project management position - It is a role for someone comfortable owning outcomes, managing complexity, and working directly with clients. Qualifications - 5+ years of experience in a client-facing role within a marketing agency, SaaS company, or consultancy - Experience supporting US-based clients - Strong understanding of paid media workflows (Google, Meta, LinkedIn) - Proven ability to manage multiple clients or complex initiatives simultaneously - Experience helping scale an agency or services business is a strong plus - Near-native English fluency (written and spoken) Why Catalyst Consulting - Small, senior team with high autonomy and accountability - Meaningful responsibility and direct impact on client success - Full time-zone alignment with US clients - Long-term opportunity with room to grow How to Apply To apply, please email chris@catalystconsulting.services with: Your resume (in English) A brief introduction video (low production is fine — iPhone is perfect) answering: - Your background and current role - Your experience working with clients - Why this role interests you Those that send an introductory video via email will be prioritized to schedule first round interviews with. Applications will be reviewed after January 5th.
