Supply Chain Senior Manager Process Expert IOPs

General Information Field Proposed Description Role (Picklist) Senior Manager Process Expert IOPs BSv Role PE Process Expert Job Family Supply Chain / Planning Process Excellence Global Grade D1 Scope LATAM IOPs model adoption, process standardization, technology enablement, knowledge management and transformation governance Version Enhanced role proposal for D1 positioning D1 Positioning Summary
- This role is positioned as a Senior Manager-level Process Expert accountable for translating the global IOPs / GEN9 (ACTUALS VERSION) (actuals version) standard into sustainable regional execution across Demand Planning, Supply Planning, MRP Planning and Import-Export Planning.
- The D1 justification is based on the breadth of regional scope, expert ownership of process governance, accountability for technology adoption, leadership of capability building, cross-functional stakeholder influence, and responsibility for measurable business outcomes. This includes manage Senior Stakeholders relationship for the different Markets and Functions inside the client.
- The role does not only document standards; it enables adoption, detects gaps, drives corrective actions, supports escalations, governs knowledge transfer and ensures that new GAP-fit initiatives are transitioned through ESOAR with operational discipline. Role Overview The Manager Process Expert IOPs integrates, governs and enables the adoption of the standardized IOPs model across LATAM, ensuring that work processes, technology usage, escalation routines and knowledge management remain aligned with the global GEN9 (ACTUALS VERSION) operating model. The role acts as the regional process authority for the assigned planning domain, connecting business needs, global standards, technology capabilities and operational execution. It supports the organization in solving deviations from the standard model, identifying root causes, coordinating specialist input and converting lessons learned into sustainable SOPs, controls and capability-building materials. As a D1 role, the position requires managerial accountability, structured decision-making, cross-functional leadership, and the ability to influence stakeholders without direct reporting lines. The role must ensure that adoption of standard processes and technology translates into measurable business impact, operational resilience and succession readiness. Core Mission
- Protect the integrity of the IOPs / GEN9 (ACTUALS VERSION) standard by ensuring local execution follows the agreed global model and documented governance.
- Accelerate adoption of planning technologies and reduce manual workarounds by embedding process discipline, training, monitoring and escalation routines.
- Build organizational capability through SOPs, role-based training, certification, onboarding, refreshers and knowledge-transfer practices.
- Drive continuous improvement and transformation through ESOAR principles: Eliminate, Standardize, Optimize, Automate and Robotize where applicable.
- Provide management-level insight to leadership on process health, adoption gaps, capability risks and corrective actions required to sustain performance. Key Activities and Managerial Responsibilities Activity Pillar Managerial Responsibility Expected Deliverables Process Governance Own regional governance for assigned IOPs processes, ensuring standards are interpreted consistently, exceptions are controlled and process deviations are escalated with clear ownership. Governance forums, issue logs, deviation register, decision records and standard alignment tracker. SOP Ownership Create, maintain and refresh SOPs, job aids, process maps and control points aligned to the GEN9 (ACTUALS VERSION) model and business requirements. Approved SOPs, process maps, RACI, control checklist, version history and communication packs. Technology Adoption Enable correct use of SAP ECC, Kinaxis and related planning tools by translating standard process requirements into practical operating routines. Technology adoption tracker, training material, gap list, workaround elimination plan and usage compliance view. Capability Building Design and deploy role-based learning journeys for planners, managers and new joiners, ensuring knowledge is transferred and retained. Training calendar, attendance evidence, certification status, onboarding plan, competency matrix and refresher materials. Transformation / ESOAR Evaluate process pain points and identify opportunities to eliminate non-value activities, standardize execution, optimize controls and automate repeatable work. Opportunity pipeline, business case inputs, benefit framing, automation candidates and post-implementation adoption evidence. Key Activities and Managerial Responsibilities Activity Pillar Managerial Responsibility Expected Deliverables Escalation and Problem Solving Coordinate cross-functional resolution for process deviations that cannot be solved within the standard op