Financial Clerk

hace 3 días

Mexico City Latin Remote Workers A tiempo completo

Account Operations Associate / Passport Global
Please watch this 2-minute video first:

Full time / 8 hours per day / Remote

13 days of paid vacation / 5 paid sick days / 11 floating holidays per year
~ Fluent English (written & spoken)
~Contract Type: Independent contractor (you will be responsible for your own taxes and benefits).
Equipment: You need to provide your own computer equipment and internet.

Passport Global / /

At Passport, we empower brands to reach their global potential by delivering the #1 international solutions for direct-to-consumer businesses. What sets us apart is our expertise in international shipping—enabling brands like Carpe, OneSkin, Rhode, GORUCK, and Wildflower Cases to scale globally with ease. Our extensive network, in-house team of logistics and ecommerce experts, integrations with Shopify and other ecommerce platforms, and user-friendly portal make us the trusted partner for growth-focused brands looking to expand internationally and create seamless cross-border experiences.
As an Account Operations Associate, you'll be the crucial link between our brand partners, internal teams, and the solutions that drive customer satisfaction. Working under the Account Ops Manager, you'll help build this team from its inception, focusing on project management and solving complex problems that require cross-departmental collaboration. Act as a critical link between solutions engineering, customer support, customer success, operations, finance, and product teams to solve complex problems for our customers
● Serve as the first point of escalation and main point of contact once customer issues are identified, ensuring swift and effective resolution
● Collaborate with Customer Success Managers on maintaining high NPS scores for our brands
● You approach problems with high pattern recognition skills, able to spot trends and connections others might miss by parsing through data and pulling at threads ● You thrive on taking full ownership of tasks and outcomes, seeing projects through from inception to completion
● You maintain a team-first mentality and find joy in partnering with others to find solutions ● You're a natural collaborator who works effectively with a wide variety of brands and internal stakeholders
● You're highly organized and comfortable working across multiple platforms and tools (experience with Zendesk, Notion, Salesforce, or similar systems is not required but a plus)
● You can analyze large sets of data to tell compelling stories and identify common threads
● We're customer-obsessed, ensuring brands feel heard and trust us to resolve their issues thoroughly. If you score well, I'll invite you to a video interview, and afterward we'll share personalized feedback from the conversation
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