Workday Helpdesk

Location: Remote

Experience: 2+ Years (Workday HCM)

English Level: B2+ (Upper-Intermediate or higher)

We are looking for a Tier 1 Workday helpdesk resource. Primary duties will be around EIBs and reassigning user-based security roles, the candidate will manage around 80% of all tickets.

- Act as first point of contact for Workday-related support requests via ServiceNow ticketing system.
- Provide guidance on basic navigation, functionality, and troubleshooting with Workday HCM skus.
- Assist users with password resets, login issues, and general system access problems.
- Document and track all inquiries in the helpdesk system, ensuring timely resolution and follow up.
- Escalate unresolved or complex issues to Tier2 support or Workday functional teams.
- Maintain knowledge base articles and FAQs for common Workday issues.
- Ensure compliance with company policies and data security standards when handling sensitive information.

🔍Must Haves:

- 2+ years experience supporting Workday HCM

💼 Benefits Package:

We offer a competitive and comprehensive set of benefits, including:

- Major and minor medical insurance benefits that include coverage for spouse and children, as well as support for medical expenses.
- Life insurance
- Savings fund
- Grocery vouchers
- Christmas Bonus
- Career Path Development
- Telework allowance
- Wellness & cultural support programs
- Discounts on graduate programs at universities like Tec de Monterrey and UAG
- Language school discounts

👉 Please send your updated CV in English to start the process