Customer Service
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Responsibilities:
- Customer data management and negotiation: Handle relevant customer information and coordinate negotiations to ensure effective agreements and strong business relationships.
- Order tracking with internal departments: Provide timely follow-up on orders, coordinating with various departments to ensure on-time and accurate fulfillment.
- Operational issue resolution: Identify, manage, and resolve issues related to orders, deliveries, or internal processes to ensure customer satisfaction.
- Sales team support: Offer direct assistance and operational support to the commercial team, providing tools, information, and solutions to enhance performance.
Requirements:
-
Education:
Completed Bachelor’s or Engineering degree (LNI, LRI, IIA, or related field)
-
Experience:
Minimum of 3 years in Customer Service
- Language: Advanced conversational English is essential
- Technical
skills:
Intermediate SAP and proficiency in Microsoft Office Suite Key
Skills:
- Leadership
- Strong communication skills
- Negotiation
- Teamwork
- Effective communication
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