BPO Agent Buyer Sr
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- Bachelor’s degree in Business Administration, Operations, Information Technology, Engineering, or a related field.
- Experience in outsourcing, managed services, vendor management, operations, or business process improvement.
- Strong understanding of KPIs, SLAs, and service delivery management.
- Excellent analytical, communication, and problem-solving skills.
- Ability to manage multiple stakeholders and priorities. Responsibilities
- Manage relationships with external vendors and service providers.
- Monitor service performance against SLAs, KPIs, and contractual commitments.
- Identify opportunities to improve operational efficiency and reduce costs.
- Partner with internal stakeholders to ensure service quality and business alignment.
- Track and resolve service issues, risks, and performance gaps.
- Analyze operational metrics and prepare performance reports.
- Support contract negotiations, renewals, and vendor governance activities.
- Drive continuous improvement initiatives across outsourced services. Required Languages
• English – Advanced (Conversational).
Location
· México.
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